Concierge

The Concierge serves as an ambassador for the Community.

He/she executes receptionist and other responsibilities as defined in this procedure to assist in the administration of the Community.

Concierge Procedure: Essential Functions:

• Provides positive first impression to all who enter the Community.
• Answers and screens all incoming telephone calls in a courteous and professional manner, routing calls and taking messages as appropriate.
• Greets all visitors in a friendly, courteous, and professional manner.
• Screens and requires visitors to “sign in” at reception desk.
• Notifies Residents of visitors.
• Instructs Resident’s visitor according to Resident’s instructions.
• Receives and processes incoming mail.
• Accepts all outgoing mail/packages.
• Types, copies, orders, and maintains inventory of office supplies, performingother clerical duties as assigned.
• Maintains and updates Emergency Phone Number Log and keeps log at frontdesk.
• Maintains and updates emergency contact information on each Resident andkeeps information at front desk.
• Assists managers with various clerical responsibilities.
• Pages staff as necessary.
• Takes RSVPs for special functions, as necessary.
• Oversees sign-up for scheduled transportation.
• Hands out maintenance requests forms and passes them onto Environmental Services Director.
• Performs other duties as necessary, to include light housekeeping duties.

Compliance and Safety:

• Follows all emergency procedures.
• Understands all safety policies and procedures.

• Communicates effectively with all staff.
• Immediately advises Lifestyle Services Director, Resident Care Director, and General Manager of any changes in physical and/or mental health of Resident immediately.