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WHITE SPOT FACILITIES MANAGEMENT SERVICES L.L.C
Dubai, UAE
fulltime, contract
Today
Customer Service ExcellenceComplaint ResolutionFront Desk OperationsReservations ManagementUpselling TechniquesHospitality Software (PMS)
Free

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Key skills for this role

Customer Service ExcellenceComplaint ResolutionFront Desk Operations
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Key Responsibilities

  • Welcome guests and provide personalized assistance during their stay
  • Handle guest requests including restaurant bookings, transportation, tours, and events
  • Provide accurate information about local attractions, services, and activities
  • Coordinate with external vendors and service providers
  • Arrange airport transfers, limousine services, and travel itineraries
  • Assist VIP guests with discretion and professionalism
  • Resolve guest concerns or complaints promptly and effectively
  • Maintain up-to-date knowledge of hotel services and facilities
  • Keep track of reservations, bookings, and guest preferences
  • Support front office operations when required

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