Concierge Driver

Education And Experience Requirements

Key Duties And Responsibilities

• Receives guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure.
• Maintains an awareness of the car park and the Front entrance at all times.
• Greets guests upon arrival, opening the car door and assisting them into the hotel.
• Deals promptly, efficiently and pleasantly with all guests
• Regularly checks the hotel entrance area, ensuring it is clean and tidy.
• Keeps car park and front driveway is kept clean and tidy ensuring no undesirable cars are present.
• Issue car tickets after clarifying if guest in house or walk in guests.
• Ensure no cars are parked in hotel parking by guest himself.
• Communicate with bell desk team.
• Bids farewell to hotel guests, and assists with luggage.
• Co-operates in the performance of any reasonable task requested by the management.
• Adheres to all hotel policies and procedures.
• Maintains effective communication with all related departments to ensure smooth service delivery.
• Maintains the daily function board and Opera notice board.
• Ensures Valet desk is clean tidy and well organize
• Maintains regular and effective liaison between other departments with particular emphasis on Front Office.
• Cooperates in the performance of any reasonable task requested by company manager, executives or guests.
• Maintains an up to date knowledge of the hotel and local services supplying information and responding to guest queries.
• Maintains awareness of guest profile through Opera guest profile system.
• Ensures that the guest luggage is carried from arrival point to room and from room to departure point on check out.
• Deals promptly, efficiently and pleasantly with incoming calls.
• Handles all messages, mail and packages for guests and staff ensuring they are delivered at the appropriate time in a professional manner.
• Delivers morning newspapers to rooms.
• Delivers guest messages and other deliveries immediately without delay in a professional manner.
• Maintains the daily function board and Opera notice board.
• Suggestively sells Hotel promotion, outlets and facilities at all times.
• Regularly checks the lobby area, ensuring it is clean and tidy.
• Ensures Concierge desk and store room is clean tidy and well organized
• Receives from the Night Manager Registration cards to be filed and placed in order according to the established procedure.
• Establishes, promotes and maintains good public relations while meeting or exceeding guest expectations.
• · Maintains an awareness of the car park and front entrance at all times.