Concierge – Catering & Guest Services (Call Center Representative) - SEASONAL
Role Overview
The Portillo’s Concierge serves as the friendly, knowledgeable voice of Portillo’s, acting as a key connection point between our guests and our brand.
This role is responsible for managing inbound & outbound calls, voicemails, and emails related to catering orders, and guest service needs.
Additionally, the position involves making outbound calls to support follow-ups, sales campaigns, and guest outreach.
The Concierge team plays a critical role in driving revenue, deepening guest relationships, and representing the high standards that make Portillo’s a beloved, nationwide brand.
We are looking for creative, results-driven individuals who thrive in a fast-paced environment and bring exceptional written and verbal communication skills to the table.
This position is an in-office role at our Restaurant Support Center in Oak Brook, IL.
This role requires availability on weekends and holidays (except for Thanksgiving & Christmas Day), with eight-hour shifts scheduled between the hours of 8:00 AM and 8:00 PM.
To support a strong start and hands-on training experience, training will be Monday through Friday for the first two weeks from 9:00 a.m. to 5:00 p.m.
The Concierge team works in a collaborative, open-concept workspace, and success in this role requires the ability to stay focused, adaptable, and energized in a fast-paced, team-oriented environment.
This seasonal role is targeted to begin on October 26, 2026 and end on January 2, 2027; however, the end date may adjust based on business needs.
Full Job Posting
QUALIFICATIONS:
- Educational Level/Certifications
- High school diploma or equivalent required
- Associate’s degree or higher preferred
- Bilingual (Spanish) strongly preferred
- Work Experience, Qualifications, Knowledge, Skills, Abilities
- Prior experience in a high-volume call center environment strongly preferred
- Previous Portillo’s restaurant experience or multi-unit operations (restaurant, retail, or hospitality) preferred
- Strong relationship-building skills
- Excellent communication abilities, including listening, speaking, writing, typing, and data entry
- Demonstrated accountability in meeting sales goals and performance targets
- Proficiency with MS 365 tools (Word, Excel, Outlook, PowerPoint, Teams) and general clerical processes
- Strong organizational and decision-making skills, especially under pressure
- Strategic thinker with the ability to solve guest issues effectively
- Growth mindset: open to learning, improving, and offering suggestions to enhance team and guest experiences
- Background in business, hospitality, or customer service preferred
- $17.00 per hour
- DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job. This is not intended to be an exhaustive list of all the responsibilities, duties and skills required. The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity.
Preferred Qualifications
- Associate’s degree or higher preferred
- Bilingual (Spanish) strongly preferred
- Prior experience in a high-volume call center environment strongly preferred
- Previous Portillo’s restaurant experience or multi-unit operations (restaurant, retail, or hospitality) preferred
- Background in business, hospitality, or customer service preferred
About Portillo’s
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