Concierge Associate

If you thrive on creating meaningful experiences and enjoy connecting with people, this role is for you. As a Concierge Associate, you are the face of the workplace—delivering a warm, polished, and personalized experience for every guest, client, and colleague.

From the moment someone walks through the door, you set the tone—ensuring every interaction feels seamless, thoughtful, and memorable.

This role defines the workplace experience. Your ability to create a welcoming atmosphere, anticipate needs, and deliver exceptional service directly shapes how guests and employees perceive the organization.

Guest Experience & Reception

Welcome guests and employees with a professional, friendly, and engaging approach

Manage visitor registration, check-ins, and meeting coordination

Serve as the primary point of contact for front-of-office needs

Workplace Experience & Hospitality

Deliver personalized service by anticipating needs and accommodating special requests

Maintain a clean, organized, and welcoming reception and common areas

Conduct regular floor walks to ensure spaces are fully stocked and presentable

Coordination & Support

Collaborate with internal teams to ensure seamless service delivery

Support meeting room bookings, workplace requests, and guest services

Utilize workplace technology to manage requests efficiently

Experience Enhancement

Track guest preferences and create thoughtful, memorable interactions

Continuously look for ways to elevate the overall workplace experience

Ability to lift or move items up to 40–60 lbs. (with assistance)

Ability to stand, walk, bend, and remain active throughout the day

Manual dexterity to operate office and reception equipment

SPS is a global workplace solutions and business transformation company operating in more than 20 countries. Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings.

Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies.

At SPS we embrace the uniqueness of our employees and are committed to the fair and equal treatment of all people, applicants, and employees by promoting a culture of access, inclusion, equity and diversity.

SPS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation and/or any other status protected by applicable law.

Colorado only: We accept applications for an expected minimum of 5 days from the date it is posted. The posting may remain open longer as needed to ensure a robust and inclusive applicant pool.

To ensure a fair and authentic interview process, applicants may not use AI tools or any other form of real-time assistance during interviews. SPS team members may use transcription or note-taking technology solely to support accurate interview documentation. No AI or automated decision-making tools are used to screen, assess, or select candidates for this role. SPS uses the Greenhouse Applicant Tracking System to facilitate application management and recruiting workflows. Human recruiters and hiring managers review applications and exercise independent judgment throughout the hiring process

SPS offers reasonable accommodations in the hiring and employment process for individuals with disabilities. If you need assistance in the application or hiring process to accommodate a disability, you may request an accommodation at any time.

To view our privacy policy, click on the link below: Data Privacy Statement

Acknowledgement Section: By submitting an application, by hitting "Submit Application", you certify that the information contained in this application is true and complete. You attest to the fact that the answers provided are correct to the best of your knowledge and ability. You certify that you have not knowingly withheld any information that might affect your chances for hiring. You understand that any false information or omission (including any misstatement) on this application or on any document used to secure this employment can be grounds for rejection of application or, if you are employed by SPS can be grounds for immediate termination from this company.