Concierge Agent
Key Skills for This Role
Full Job Posting
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
What you will do
- Provide upscale guest service experiences to guests throughout their stay.
- Proactively work and engage 3rd party vendors included but not limited to: Transportation, Valet parking and car rental companies.
- Recommend local tourist spots, including places to dine, shop and sight-see.
- Monitor standards of service and response to our overall product, through observations and Medallia guest comments, and recommends short- and long-term changes through regular feedback, daily reports and proposals.
- Utilize a variety of computer systems within all Front Office departments.
What you bring
1 + years’ experience working within a luxury hotel or similar environment is considered an asset.
Excellent interpersonal skills and communication skills.
Cross cultural sensitivity, and customer service orientation.
Guest centricity and understanding the importance of guest’s preferences.
What we offer:
Competitive tax-free salary, service charge, and tips.
Complimentary accommodation with full board meals.
Transportation to and from work.
Medical and life insurance coverage.
Annual leave, home leave ticket, and end-of-service benefits.
Access to fitness, recreational, and social activities.
Learning, development, and global career growth opportunities
Schedule & Hours
- 6 days per week over 48 working hours
Requirements
- 1 + years’ experience working within a luxury hotel or similar environment is considered an asset.
- Excellent interpersonal skills and communication skills.
- Cross cultural sensitivity, and customer service orientation.
- Guest centricity and understanding the importance of guest’s preferences.
About Four Seasons
Global luxury hospitality management and hotel chain.
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