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Concierge Agent

Hilton
Dubai, UAE
Full-time
Onsite
Discovered 1 weeks ago
Guest serviceGuest relationsDining, transportation, events, tours, and local attraction recommendationsGuest service coordinationVIP guest serviceHotel services and programs

Full Job Posting

Role overview

The Concierge Agent helps hotel guests with requests and services to create memorable stays and positive guest experiences.

Responsibilities

  • Respond promptly and professionally to guest inquiries, requests, and concerns.
  • Recommend and arrange dining, transportation, events, tours, and local attractions.
  • Coordinate medical care, childcare, floral delivery, and other personalized guest needs.
  • Receive and deliver messages, mail, packages, and faxes.
  • Support VIP guests with smooth registration and elevated service.
  • Share marketing materials and promote hotel services and programs.

Values and qualities

  • The description emphasizes hospitality, integrity, leadership, teamwork, ownership, accountability, urgency, and discipline.
  • No formal education, experience, or certification qualifications are specified.

About Hilton

Hilton describes a company-wide focus on guest experiences and hospitality, and states that it supports team members' career journeys.

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