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Concierge

Cushman & Wakefield
Adelaide, AUS
Full-time
Mid
Onsite
Discovered 3 weeks ago

Full Job Posting

Key Responsibilities

  • Front-of-House & Concierge Services
  • Deliver an exceptional first impression by welcoming employees, guests and visitors.
  • Manage visitor registration, sign-in processes and security access requirements.
  • Answer and direct telephone and email enquiries professionally and efficiently.
  • Coordinate meeting room bookings, visitor arrivals and workplace requests.
  • Support onsite events, catering arrangements and workplace initiatives.
  • Security & Access Control
  • Issue visitor and contractor passes.
  • Maintain access control and security systems.
  • Monitor and report unusual or suspicious activity.
  • Support site security processes and emergency procedures.
  • Maintain accurate records in line with client and compliance requirements.
  • Facilities & Workplace Support
  • Assist the Facilities Management team with work orders, contractor coordination and maintenance activities.
  • Support contractor inductions and site access requirements.
  • Manage incoming mail, courier deliveries and workplace communications.
  • Maintain employee and contractor contact information.
  • Provide administrative support, reporting and shared inbox management.
  • Customer Experience
  • Act as a key point of contact for workplace and service requests.
  • Resolve issues quickly and professionally.
  • Build positive relationships with employees, contractors and visitors.
  • Continuously identify opportunities to improve the workplace experience.
  • About You
  • We're looking for someone who brings energy, professionalism and a genuine passion for customer service.
  • Essential Skills & Experience
  • Previous experience in reception, concierge, hospitality, customer service or workplace support roles.
  • Strong communication and interpersonal skills.
  • Ability to remain calm, professional and approachable in a busy environment.
  • Excellent organisational and administrative skills.
  • Proficiency with Microsoft Office applications.
  • Experience managing multiple priorities and responding to requests efficiently.
  • Desirable
  • Experience in corporate security, visitor management or access control systems.
  • Certificate II in Security Operations.
  • Current First Aid and CPR certification.
  • Experience supporting facilities management or workplace operations.
  • What Success Looks Like
  • You will:
  • Deliver a consistently high-quality customer experience.
  • Maintain a safe, secure and welcoming workplace.
  • Build trusted relationships with stakeholders across the business.
  • Support efficient workplace operations and service delivery.
  • Represent both Santos and Cushman & Wakefield with professionalism and pride.
  • Why Join Cushman & Wakefield?
  • Global organisation with career development opportunities.
  • Inclusive and collaborative team culture.
  • Exposure to a high-profile corporate client.
  • Opportunity to make a real impact on workplace experience and employee engagement.
  • Ongoing training, support and development.
  • If you're passionate about customer service, workplace experience and creating exceptional first impressions, we'd love to hear from you.
  • Apply now and become part of a team that's shaping what's next in real estate.
  • Only shortlisted candidates will be contacted.

Qualifications

  • We're looking for someone who brings energy, professionalism and a genuine passion for customer service.
  • Essential Skills & Experience
  • Previous experience in reception, concierge, hospitality, customer service or workplace support roles.
  • Strong communication and interpersonal skills.
  • Ability to remain calm, professional and approachable in a busy environment.
  • Excellent organisational and administrative skills.
  • Proficiency with Microsoft Office applications.
  • Experience managing multiple priorities and responding to requests efficiently.
  • Desirable
  • Experience in corporate security, visitor management or access control systems.
  • Certificate II in Security Operations.
  • Current First Aid and CPR certification.
  • Experience supporting facilities management or workplace operations.
  • What Success Looks Like
  • Deliver a consistently high-quality customer experience.
  • Maintain a safe, secure and welcoming workplace.
  • Build trusted relationships with stakeholders across the business.
  • Support efficient workplace operations and service delivery.
  • Represent both Santos and Cushman & Wakefield with professionalism and pride.
  • Why Join Cushman & Wakefield?
  • Global organisation with career development opportunities.
  • Inclusive and collaborative team culture.
  • Exposure to a high-profile corporate client.
  • Opportunity to make a real impact on workplace experience and employee engagement.
  • Ongoing training, support and development.
  • If you're passionate about customer service, workplace experience and creating exceptional first impressions, we'd love to hear from you.
  • Apply now and become part of a team that's shaping what's next in real estate.
  • Only shortlisted candidates will be contacted.

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