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Computer User Support Specialist
ML Hires
Abu Dhabi, UAE
Full-time
Entry
Onsite
Discovered 2 weeks ago
Technical troubleshootingComputer and software supportRemote support toolsCommunication with non-technical usersPatienceIT support or help desk experience
Role Overview
Provide technical support and troubleshooting for computer and software issues affecting the team and/or customers.
Key Skills for This Role
Technical troubleshootingComputer and software supportRemote support toolsCommunication with non-technical usersPatienceIT support or help desk experience
Full Job Posting
Role overview
Provide technical support and troubleshooting for computer and software issues affecting the team and/or customers.
Key responsibilities
- Troubleshoot computer and software issues.
- Guide users through step-by-step solutions remotely.
- Document support tickets and resolutions accurately.
- Escalate unresolved issues to the appropriate team.
- Stay current on commonly used software and systems.
Requirements
- Strong technical troubleshooting skills.
- IT support or help desk experience is preferred.
- Excellent communication and patience with non-technical users.
- Familiarity with remote support tools.
- Reliable internet for remote work.
Benefits
- Health and medical coverage.
- Performance bonuses.
- Paid parental leave.
- Co-working space allowance.
- Life insurance coverage.
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