Computer Support Specialist
Skills
About This Role
Role Overview
Computer Support Specialists are the primary troubleshooters for computer hardware, software, and network issues.
They act as the bridge between end-users (employees or customers) and complex technical systems, ensuring that technology runs smoothly and downtime is minimal.
1. User Support & Troubleshooting
- Respond to support requests via phone, email, chat, or in-person tickets.
- Diagnose and resolve issues with operating systems (Windows, macOS, Linux), software applications (Microsoft 365, Adobe, CRM), and hardware (laptops, printers, monitors).
- Guide users through step-by-step solutions remotely or in person.
2. System Maintenance
- Set up and configure new computers, user accounts, and peripherals.
- Install and update software, drivers, and security patches.
- Perform routine maintenance (disk cleanup, virus scans, hardware cleaning).
3. Issue Escalation & Documentation
- Log all support requests and resolutions in a ticketing system (e.g., Jira, Zendesk, ServiceNow).
- Escalate complex problems to higher-level IT teams (network engineers, sysadmins).
- Create and update internal knowledge base articles and user guides.
4. Security & Best Practices
- Ensure antivirus and firewall protection is active.
- Assist with password resets and multi-factor authentication (MFA).
- Educate users on basic security awareness (phishing, safe browsing).
Technical Skills
- Operating systems: Windows 10/11, macOS, basic Linux.
- Networking: TCP/IP, DNS, Wi-Fi configuration, basic VPN.
- Active Directory for user management.
- Remote desktop tools (TeamViewer, RDP, VNC).
- Ticketing system experience.
- Common enterprise software: Microsoft 365, Google Workspace, Slack, Zoom.
Soft Skills
- Strong verbal and written communication (explaining tech to non-tech people).
- Patience and empathy for frustrated users.
- Problem-solving and analytical thinking.
- Time management and triaging multiple tickets.
Education & Experience
- Associate degree in IT, Computer Science, or related field (or equivalent experience).
- Certifications are highly valued:
- **CompTIA A+** (most common entry-level)
- **Google IT Support Professional Certificate**
- **Microsoft 365 Certified: Fundamentals**
- **ITIL Foundation** (for service management)
- الراتب المدفوع: QAR٦٨٬٠٠٠٫٠٠ لكل عام
- موقع العمل: بشكل شخصي
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