Compliance Analyst

About Reserv

Role overview

Regulatory compliance and programme management

• Apply awareness of UK GDPR, the Data Protection Act 2018, FCA rules, Consumer Duty and FCA guidance on vulnerable customers to complaints and data requests.
• Translate regulatory requirements into practical guidance; help draft and update procedures and training materials and communicate changes.
• Manage UK complaints through resolution, including FOS referrals, with timely, accurate and fair responses.
• Verify and respond to GDPR DSARs, including gathering data, applying redactions and exemptions, and meeting statutory deadlines.
• Validate and respond to DPA and RAD1 requests.
• Review payment sanctions-screening alerts, investigate potential matches, decide whether to release or block payments, and escalate matches as required.
• Maintain records and escalate breaches, vulnerable-customer concerns and potential data incidents.
• Prepare materials for audits and regulatory enquiries.
• Track complaint and data-request volumes, turnaround times and outcomes; flag trends and prepare compliance reports.
• Support UK claims compliance control testing and documentation, and identify improvements from trends, audits and incidents.
• Own assigned compliance areas, manage a caseload and deadlines, check work carefully and seek process improvements.

Candidate profile

• Strong UK complaints knowledge; awareness of UK GDPR, the Data Protection Act 2018, FCA rules, Consumer Duty and FCA vulnerable-customer guidance.
• Familiarity with TPAs is ideal.
• The description emphasizes empathy, patience, urgency, curiosity, communication, careful execution and a growth-oriented approach.