Complex Program Manager

Who We Are At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people Kyndryls that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. The Role The Complex Program Manager is responsible for leading and delivering large-scale, high-impact programs characterized by significant complexity, ambiguity, and cross-functional dependencies. The role ensures alignment of program outcomes with strategic business objectives while managing scope, schedule, budget, risks, and stakeholder expectations. This position requires the ability to translate strategic vision into a portfolio of interconnected projects and drive successful execution through strong governance, leadership, and decision-making capabilities. Program Leadership & Delivery Lead end-to-end delivery of complex transformation programs with multiple interdependent workstreams Translate strategic objectives into structured program roadmaps with clear milestones and deliverables Ensure alignment between program scope, contractual commitments, and business outcomes Governance & Risk Management Establish and maintain robust governance frameworks aligned with organizational standards Identify, assess, and proactively manage risks, issues, and dependencies Drive decision-making through governance forums and executive-level reporting Stakeholder & Executive Management Act as the primary interface for senior stakeholders, sponsors, and clients Manage stakeholder expectations, resolve conflicts, and ensure alignment across teams Provide clear, concise executive updates, insights, and recommendations Financial & Commercial Management Own program financials, including budgeting, forecasting, and margin management Ensure contractual and commercial compliance (SLAs, financial targets) Drive value realization and benefits tracking across the program lifecycle Planning & Execution Oversight Ensure integrated planning across all program workstreams Monitor performance using KPIs, milestones, and success metrics Implement corrective actions to address deviations in scope, schedule, cost, or quality People Leadership & Capability Development Lead, mentor, and develop project managers and cross-functional delivery teams Build high-performing teams aligned with program objectives Foster a culture of accountability, collaboration, and continuous improvement Change & Transformation Management Assess organizational readiness and manage resistance to change Define and execute change management strategies Ensure delivery of measurable business outcomes and adoption of solutions Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. What You Can Expect Your career with us isn t just a job it s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health because we know that when you feel your best, you do your best. From your very first day, you ll dive into impactful work that powers the systems our customers rely on every day. You won t just contribute you ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you ll have everything you need to thrive and evolve. You ll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you ll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here and we re committed to helping you do just that. Ready to make an impact? Join us and help shape what s next. Get Referred! If you know someone that works at Kyndryl, when asked How Did You Hear About Us during the application process, select Employee Referral and enter your contact's Kyndryl email address.