Complex Human Resources Manager

Job Summary

Strategic HR Leadership

• Attend Business Review Meetings (BRM), providing insights and context to HR metrics (e.g., retention rates, critical open positions, associate satisfaction, and training outcomes).
• Ensure alignment of property HR strategies with regional and organizational HR frameworks.
• Coordinate strategies across properties to promote consistency, cohesiveness, and shared expertise.
• Translate business priorities into actionable HR strategies and initiatives for the cluster.

Operational Efficiency and Alignment

• Drive efforts to improve operational efficiencies and streamline processes across properties.
• Enhance the execution of the HR Business Plan through collaboration and effective communication among properties.
• Lead the planning, evaluation, and implementation of The Happiness Index (Cultural Survey) activities and related initiatives.
• Serve as a change manager for initiatives with significant employee impact.

Talent Management and Succession Planning

• Coordinate and participate in succession planning activities within the cluster.
• Oversee the staffing and recruitment process, serving as a coach and expert in selection and interviewing procedures.
• Partner with Housing/Colleague’s Accommodation Manager to ensure quality living conditions for colleagues.
• Work with the Government Relations Manager to ensure compliance with regulatory requirements and processes.

Compensation and Benefits

• Oversee the implementation of total compensation management, including recognition and incentive programs.
• Ensure alignment of compensation packages with property priorities and organizational standards.

HR Program Implementation

• Lead the implementation and sustainability of organizational HR initiatives within the cluster.
• Monitor and track results of HR initiatives to ensure alignment with goals and address challenges.

HR & Training

• Ensure that colleagues promptly report any case of harassment or discrimination to their immediate supervisor or the Human Resources department. Address such complaints with urgency, confidentiality, and professionalism.
• Promote a culture of respect and sensitivity, ensuring all are treated from diverse cultural backgrounds with the utmost respect.
• Oversee the mandatory attendance of colleagues at training sessions and meetings to ensure organizational alignment and continuous development.
• Drive the completion of responsibilities by property HR teams as outlined in their job descriptions.
• Oversee the training and development of colleagues in HR-related technologies, processes, and policies.
• Monitor the Whistleblower platform to ensure compliance and integrity in reporting issues.
• Serve as a resource and advisor to HR teams on colleague relations matters.

Confidentiality

• Safeguard the confidentiality and secure storage of all intellectual property, company databases, and sensitive information, whether in physical or electronic form.
• Enforce strict adherence to company policies regarding the use of the internet, email, and other digital resources.
• Maintain the confidentiality of all hotels, customer, and colleague information, including transactions, during and after the period of employment.

General Expectations

• Perform all duties with professionalism and in alignment with company values and standards.
• Be visible and approachable to both employees and management, serving as a role model for the organization.
• Respond flexibly to changing business demands and guest needs, including redeployment to other departments/areas as required.
• Comply with all reasonable requests from supervisors within a reasonable timeframe.

Others

• Perform other duties as assigned by management to support the overall objectives of the property management team.
• Complies with all the company’s policies and procedures.
• Working hours as required to do your job but normally not less than 48 hours per week.