Complaints Specialist

The Role & The Team

Key Skills & Experience

• Experience managing complaints, investigations, or complex customer enquiries.
• Strong written and verbal communication skills with a high level of attention to detail.
• The ability to assess risk, prioritise competing demands, and exercise sound judgement.
• Well-developed interpersonal skills and the ability to build effective stakeholder relationships.
• Experience working in a fast-paced environment while maintaining quality and meeting deadlines.
• The ability to interpret technical information and communicate it clearly to a diverse audience.
• At Airservices Australia, we embrace and thrive on diversity of thought, perspectives, and capabilities because we know the benefits of having a workforce that is representative of the community that we serve. We appreciate everyone is unique, and acknowledge diversity in thought leads to greater transparency and improved consideration in our decision making.
• We believe a diverse workforce supported by an inclusive culture is central to our success. We actively encourage and welcome candidates from all cultural backgrounds, gender identities, people living with disability and Aboriginal and Torres Strait Islander peoples to apply.
• Should you require any further information please Ashlyn Kumar on [email protected]

How to Apply

• To apply for this position please lodge an application online before Applications close on 30th October 2026.

Requirements

• Experience managing complaints, investigations, or complex customer enquiries.
• Strong written and verbal communication skills with a high level of attention to detail.
• The ability to assess risk, prioritise competing demands, and exercise sound judgement.
• Well-developed interpersonal skills and the ability to build effective stakeholder relationships.
• Experience working in a fast-paced environment while maintaining quality and meeting deadlines.
• The ability to interpret technical information and communicate it clearly to a diverse audience.
• At Airservices Australia, we embrace and thrive on diversity of thought, perspectives, and capabilities because we know the benefits of having a workforce that is representative of the community that we serve. We appreciate everyone is unique, and acknowledge diversity in thought leads to greater transparency and improved consideration in our decision making.
• We believe a diverse workforce supported by an inclusive culture is central to our success. We actively encourage and welcome candidates from all cultural backgrounds, gender identities, people living with disability and Aboriginal and Torres Strait Islander peoples to apply.
• Should you require any further information please Ashlyn Kumar on [email protected]