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Complaints and Feedback Administrator

Lewisham Career Site
London, GBR
Full-time
Mid
Onsite
GBP 33513-34488 / year
Discovered 1 weeks ago

Full Job Posting

Location

  • The job is primarily based in Laurence House but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.
  • The recruitment process is anonymous and we don’t accept CVs.
  • Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.
  • For an informal discussion about this job, please contact [email protected]
  • Please click here to view the Job Description and Person Specification
  • Salary
  • £33,513 - £34,488 per annum (SC4)
  • N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.
  • Diversity
  • Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply
  • The Council reserves the right to close adverts early if there is a large response.
  • Let’s stay connected, follow us on social media:
  • LinkedIn Facebook X Instagram TikTok YouTube

Qualifications

  • An organised and proactive individual with strong coordination and administrative skills, able to manage Subject Access Request activity across the Housing Directorate while supporting the Housing Complaints and Feedback Team with complaint allocation, shared inbox management and other administrative duties. You will be responsible for allocating requests, monitoring progress, chasing outstanding information and ensuring records are received, collated and submitted within agreed policy and statutory timescales, while maintaining accurate records, supporting effective case management and working collaboratively with a diverse range of colleagues, stakeholders and customers.
  • Location
  • The job is primarily based in Laurence House but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.
  • The recruitment process is anonymous and we don’t accept CVs.
  • Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.
  • For an informal discussion about this job, please contact [email protected]
  • Please click here to view the Job Description and Person Specification
  • Salary
  • £33,513 - £34,488 per annum (SC4)
  • N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.
  • Diversity
  • Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply
  • The Council reserves the right to close adverts early if there is a large response.
  • LinkedIn Facebook X Instagram TikTok YouTube

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