Complaint Management Advisor
Skills
About This Role
Overview
- Work in the Complaints Management Team within the Customer Operations department for Vodafone Qatar to really deliver an awesome customer experience.
- The role is responsible for end-to-end ownership of complaints, ensuring accurate investigation, timely resolution, and full compliance with regulatory and company requirements.
- The role ensures:
- Accurate, evidence-based responses & resolutions
- Timely resolution within SLAs
- This position acts as a point of contact for raised complaints, working closely with internal stakeholders to resolve issues & prevent recurrence.
- The role also requires responding to escalation emails, do outbound calls for customer resolution, online communication and or reporting as required.
- The role is an integral part of the Customer Operations Team.
Key Responsibilities
- Own end‑to‑end handling of complaints within agreed SLAs
- Investigate complaints, gather evidence, and perform root cause analysis
- Prepare clear, factual, and compliant responses and resolutions
- Coordinate with Internal Teams such as Sales, Network, Billing, Digital, Finance etc
- Maintain complete documentation and audit‑ready records
- Identify repeat complaint drivers and recommend preventive actions
- High school or equivalent qualification
- Previous Call Centre Representative experience
- Telecom Experience at least 2 years (preferred)
- Excellent investigation, documentation, and stakeholder management skills
- High attention to detail and ability to work under strict deadlines
Your resume, rewritten
for this exact role.
Sign up free — Base Career tailors your CV to this job description in 60 seconds.
01 / 05
Resume Tailored to This Job
Your keywords, structure, and story — rewritten to match this exact role and pass ATS filters.
Free · No card · 60 seconds
02 / 05
Cover Letter for This Role, Done
Job-specific cover letters written in Gulf professional tone — ready in seconds, not hours.
Free · No card · 60 seconds
03 / 05
See How Well You Fit This Role
AI match score with clear reasons — know your fit before investing time in the application.
Free · No card · 60 seconds
04 / 05
Apply in One Click
Autofill any application form on Workday, LinkedIn, Bayt, Greenhouse — with your tailored content.
Free · No card · 60 seconds
05 / 05
Track It. Follow Up at the Right Time.
Visual pipeline for every application with AI-timed follow-up reminders so nothing slips.
Free · No card · 60 seconds
Similar Jobs
Complaint Management Advisor
Vodafone · Doha
Job Description Key accountabilities and decision ownership: Responsible for Trouble ticket investigation, resolution, and follow-up on all the tickets raised for mobile complaints. (Consumer/Enterprise and Non-Technica
Skills
3 weeks ago
Apply Now↗Apply Now ↗2.2K+
Cover Letters & Follow-ups
1.8K+
Resumes Tailored
190.5K+
Jobs Tracked
Trusted by professionals at
Stop applying blindly.
Start getting hired.
Base Career automates the hardest parts of job searching — apply smarter, not harder.
AI Resume in 60s
Your resume rewritten for this exact role using the job description as the brief.
ATS-Optimized
Get past automated screening filters with the right keywords matched to each job.
Application Tracker
Track every job, follow-up, and interview in one visual kanban board.
Free plan · No credit card required