Community Resource Navigator
Key Skills for This Role
Full Job Posting
Support Clients on Their Journey
Conduct comprehensive needs assessments to identify health, social, financial, and community support needs.
Partner with clients to develop individualized service plans that address their unique goals and challenges.
Provide ongoing support, advocacy, and follow-up to help clients achieve positive outcomes.
Connect People to Critical Resources
Assist clients with accessing and enrolling in public benefit programs such as SNAP, Medicaid, Medicare, SSI/SSDI, and other entitlement services.
Connect clients to healthcare, housing, food assistance, transportation, behavioral health, and other community resources.
Build strong relationships with community partners to ensure seamless referrals and coordinated care.
Advocate and Collaborate
Serve as a trusted resource and advocate for clients navigating complex systems.
Collaborate with healthcare providers, social service agencies, and multidisciplinary teams to improve client outcomes.
Promote dignity, respect, and equitable access to services for all individuals and families.
Maintain Quality and Accountability
Document client interactions, referrals, and outcomes accurately in electronic platforms.
Track program metrics and support reporting requirements.
Maintain strict confidentiality and compliance with HIPAA, insurance, and organizational policies.
Embrace Innovation and Growth
Utilize electronic health records, case management systems, and digital communication tools effectively.
Bring creativity, initiative, and problem-solving skills to address client needs and improve service delivery.
Continuously learn and adapt in a dynamic and collaborative environment.
Required Qualifications
- Bachelor’s degree in Social Work, Human Services, Public Health, Psychology, or a related field; or equivalent experience in case management or care coordination.
- Excellent interpersonal, written, and verbal communication skills.
- Strong organizational skills with the ability to manage multiple priorities.
- Valid Connecticut driver’s license and reliable transportation.
Preferred Qualifications
- Experience in healthcare, community-based services, or social services.
- Familiarity with Epic or other electronic health record systems.
- Bilingual English/Spanish proficiency.
- Community Health Worker (CHW) certification or willingness to obtain certification.
- Benefits & Perks
- At Family Centers, we believe in taking care of our compassionate staff who care for our community. We offer a comprehensive benefits package carefully designed to support staff health, financial wellbeing, and work-life balance. We are committed to fostering a supportive, mission-driven environment where employees feel valued, supported, and able to build lasting careers.
- Full-time employees enjoy:
- Generous Paid Time Off – Up to 15 vacation days annually (increases to 25 days after 10 years), 11 paid holidays, up to 3 personal days, and up to 10 sick days.
- Half-Day Summer Fridays (in select programs)
- Medical, Dental & Vision Coverage Options
- Health Savings Account (HSA) with monthly employer contributions
- Flexible Spending Accounts FSA & DCA (Health Care & Dependent Care)
- 403(b) Retirement Plan with up to 6% employer contribution
- Employer-Paid Long-Term Disability, Life & AD&D Insurance
- Employee Assistance Program (EAP) for confidential support
- Voluntary Opt-In Benefits including Critical Illness Insurance, Pet Insurance, supplemental Life Insurance, and more
- Tuition Assistance (eligible to apply after 6 months of service)
- Student Loan Repayment Opportunity
- About Family Centers:
- Family Centers is a private, nonprofit organization providing health, education, and human services to children, adults, and families throughout Fairfield County. Our team of more than 300 professionals and over 500 trained volunteers collaborate to deliver a wide range of responsive and innovative programs. Through our comprehensive network of services, more than 26,000 children, adults, families, and communities each year receive the care, encouragement, and resources they need to realize their potential.
- For more information and to apply, please visit http://www.familycenters.org/ or on our LinkedIn page
- Family Centers is committed to providing equal employment opportunities to all applicants and employees as indicated in applicable federal and/or state laws.
About Family Centers
Connecticut nonprofit providing education, health care, and supportive services to children, adults, families, and communities.
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