Community Relations Representative ($27.64 - $33.61)
Role Overview
The Community Relations Representative serves as the first point of contact for resident interactions on-site.
This role focuses on fostering positive relationships, managing communication, ensuring smooth move-in and move-out processes, resident retention and promptly resolving customer questions and concerns.
Full Job Posting
Key Responsibilities
- Provides excellent customer service by anticipating customer’s needs, addressing and taking ownership of resolving questions and concerns promptly and professionally. Ensures community common areas and grounds are consistently maintained to company standards, proactively identifying and resolving any potential hazards. Completes all administrative resident services tasks and ensures they are accurately documented in the appropriate operating platform. Drives efficiency by adopting and maximizing the use of new and existing technologies. Additional Skills: Excellent customer service skills Excellent communication and interpersonal skills Proficiency in Google Suite Preferred Education: High School Diploma, General Educational Development (GED) or equivalent experience Preferred Years of Relevant Work Experience: 1-3 years Additional Requirements: Travel between communities may be required daily. Valid California driver’s license; Maintain continuous vehicle liability insurance as required by state law. (This role requires the regular and frequent operation of a vehicle, as defined in the Company’s MVR policy, and is part of the essential duties of this position.) Minimum Qualifications / Other Expectations: Community Details: Communities of Responsibility: North Park - Cypress/Oaks/Laurels Unit Count: 1400 Compensation: Base Pay Range: $27.64 - $33.61 Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.
About Irvine Company
Private real estate company serving residents, businesses, shoppers, and guests through housing, offices, retail centers, and resorts.
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