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Community Manager
Strata Global: Community & Owners' Association Management Services
Dubai, UAE
Full-time
Mid-Senior
Onsite
Discovered 2 weeks ago
Community managementProperty managementResidential operationsUAE property regulationsRERA, DLD, and Owners Association regulationsVendor and contract management
Role Overview
Oversee day-to-day management and operations of residential communities in Dubai.
Focus on resident satisfaction, regulatory compliance, vendor management, financial oversight, and quality community services.
Key Skills for This Role
Community managementProperty managementResidential operationsUAE property regulationsRERA, DLD, and Owners Association regulationsVendor and contract management
Full Job Posting
Role overview
Oversee day-to-day management and operations of residential communities in Dubai.
Focus on resident satisfaction, regulatory compliance, vendor management, financial oversight, and quality community services.
Resident experience and operations
- Deliver resident service, resolve complaints and inquiries within agreed service levels, and implement improvements based on feedback.
- Build relationships with residents, owners, and Owners Associations.
- Manage daily community operations; inspect properties and common areas; prepare reports; and participate in site meetings.
Compliance and governance
- Ensure compliance with RERA, DLD, Owners Association regulations, applicable UAE laws, and documentation requirements.
- Manage insurance policies, statutory certificates, licences, Owners Association meetings, and governance records.
Vendors and finances
- Supervise service providers and contractors, monitor KPIs, manage contracts and renewals, and review vendor performance.
- Support annual budgets, service charge collection, expense monitoring, accounts payable, and potential community income opportunities.
Community engagement
- Plan community events and resident engagement initiatives; develop newsletters and communications across multiple channels.
Qualifications and experience
- Bachelor’s degree in Business Administration, Property Management, Facilities Management, Hospitality Management, or a related field.
- 5–8 years in community management, property management, or residential operations, including at least 3 years in a managerial or supervisory role.
- Experience managing Owners Associations, residential communities, or mixed-use developments in the UAE.
- Familiarity with RERA, DLD, and Owners Association regulations is highly desirable.
Skills and credentials
- Professional certifications such as CMCA, AMS, PCAM, RICS, MPM, or DREI are an advantage; a valid UAE driving licence is preferred.
- Leadership, customer service, conflict resolution, regulatory knowledge, budget management, financial reporting, and vendor management skills.
- Strong analytical and reporting skills; English communication is required and Arabic is an advantage.
- Proficiency in Microsoft Office and community/property management software; ability to manage multiple priorities.
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