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Community Coordinator

CREATOR
Vancouver, CAN
Full-time
Mid-Senior
Onsite
Discovered 2 weeks ago
Creator support and customer serviceCommunity engagement and moderationZendesk or similar helpdesk platformWritten English communicationCRM data managementAI tools such as ChatGPT or Claude

Full Job Posting

About Creator

Creator.co is an influencer marketing platform that connects creators and brands and supports collaboration and marketing campaigns.

The company describes itself as a growing Vancouver startup and an AI-forward team.

Role Overview

The Creator Support and Community Coordinator is a first point of contact for creators and helps them get started and stay active on the platform.

The role combines creator support, community engagement, CRM upkeep, program coordination, reporting, feature testing, and some social-channel support.

The position offers guidance from the Community Manager and opportunities to take on more responsibility as the employee grows.

Key Responsibilities

  • Manage incoming creator support tickets from first reply through resolution, escalating complex issues when needed.
  • Support creator onboarding, program updates, and ongoing questions.
  • Engage the creator community by posting updates, answering questions, encouraging participation, and keeping conversations helpful and active.
  • Represent Creator.co on community and social channels with content ideas and occasional short-form posts.
  • Maintain CRM data and track action items across creator programs and partner sign-ups.
  • Prepare data for monthly performance reporting and identify support-workflow improvements.
  • Maintain SOPs and process documentation as workflows evolve.
  • Share creator feedback and Creator Storefront feature ideas with Product and assist with feature testing.
  • Support administrative, research, and other team priorities as needs evolve.

What You Bring

  • At least 1–2 years of experience in customer support, customer success, community, or a similar customer-facing role.
  • Experience with Zendesk or a similar helpdesk platform.
  • Clear, friendly, and professional written English communication.
  • Strong attention to detail, organizational skills, proactive problem-solving, ownership, and follow-through.
  • Ability to learn new software and tools quickly.
  • Practical experience using AI tools such as ChatGPT or Claude to improve workflows, solve problems, reduce repetitive work, and increase efficiency.
  • Confidence creating social posts and appearing on camera for short-form content.

Nice to Have

  • Experience with a CRM or community platform such as Attio or Circle.
  • Familiarity with creator, influencer, or affiliate marketing.
  • Light content creation skills, such as captions, simple graphics, or short copy.
  • Background in business, communications, or marketing.

Workplace

  • The posting describes a dog-friendly downtown Vancouver office with flexibility to work remotely up to 2 days per week.

What We Offer

  • The posting lists a competitive salary and benefits package including health, dental, and vision insurance, a transit benefit, and an annual education allowance.
  • The company describes an inclusive team and opportunities for professional growth and industry events.

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