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Community Coordinator
Creator
Vancouver, CAN
Entry · 1–2 years experience
Onsite
$50,000 to $57,000 CAD / year
Discovered 1 weeks ago
Full Job Posting
Key Responsibilities
- Manage incoming creator support tickets from first reply to resolution, escalating complex issues to the Community Manager when needed Support creators through onboarding, program updates, and ongoing questions, ensuring they have the information they need to participate successfully.
- Help build and maintain an engaged creator community by posting updates, answering member questions, encouraging participation, and keeping conversations helpful and active.
- Represent Creator.co across community and social channels, contributing content ideas and occasional short-form posts with support from the team.
- Keep CRM data accurate and up to date, and track action items across creator programs and partner sign-ups through completion.
- Prepare and organize data for monthly performance reporting.
- Identify and implement opportunities to improve support workflows
- Keep SOPs and process documentation current as workflows evolve.
- Share creator feedback and feature ideas for Creator Storefronts with the Product team and help test new features as they are released.
- Support administrative, research, and other team priorities as needs evolve.
What You Bring
- 1–2 years of experience in customer support, customer success, community, or a similar customer-facing role
- Experience with Zendesk or a similar helpdesk platform
- Clear, friendly, and professional written English communication
- Strong attention to detail and organizational skills
- A proactive approach to problem-solving, with a focus on finding answers, taking ownership, and following issues through to resolution
- Ability to learn new software and tools quickly
- Practical experience using AI tools such as ChatGPT or Claude to improve how work gets done, not just for basic drafting or research, but to streamline workflows, solve problems, reduce repetitive tasks, and improve efficiency.
- Confidence representing Creator.co on social media, including creating posts and appearing on camera for short-form content
Nice to Have
- Experience with a CRM or community platform such as Attio, Circle, or similar
- Familiarity with creator, influencer, or affiliate marketing
- Light content creation skills (captions, simple graphics, short copy) is a plus, though not a core part of this role
- Background in business, communications, or marketing
About Creator
Marketing Technology23 employeesFounded 2016
Platform for brands to find and collaborate with influencers.
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