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jazzhr

Community Concierge - The Retreat

The Gathering Spot
Atlanta, USA
Part Time, Full Time
Entry · 2+ years experience
Onsite
Discovered 1 months ago

Full Job Posting

Member Relations & Engagement

Greet members and guests warmly and professionally, creating an immediate sense of welcome and belonging

Build authentic relationships and maintain a presence in key areas of the club

Anticipate member needs and deliver exceptional personalized service

Facilitate organic networking and social interaction among members

Experience & Atmosphere

Maintain The Retreat’s elevated ambiance through impeccable service and presentation

Support and contribute to the execution of club programming including events, live music, speaker series, and tastings

Ensure all club spaces remain welcoming, organized, and aligned with brand standards

Administrative & Communication

Manage reservations, inquiries, and requests via email, phone, and in person

Track member preferences and milestones to support thoughtful engagement

Assist with onboarding new members and guiding them through club offerings and etiquette

Team Collaboration

Partner with F&B, events, and operations teams to create a seamless member experience

Share member feedback and observations with leadership to inform continuous improvement

Support special projects and VIP experiences as needed

Qualifications

  • 2+ years of experience in luxury hospitality, guest services, or private membership environments
  • Strong interpersonal skills with a polished, professional demeanor
  • Highly organized and proactive with keen attention to detail
  • Confident navigating social environments and high-profile clientele
  • Passionate about delivering exceptional service and building community
  • Familiarity with Atlanta’s social, dining, and cultural landscape is a strong plus

What We Offer

  • Competitive compensation and benefits package
  • Complimentary staff meals during shifts
  • Professional development opportunities within a growing hospitality brand
  • A design-forward, inspiring workplace above the heart of Atlanta

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