COMMUNICATIONS OPERATOR

Job Responsibilities

• · Answers emergency services telephone lines; records essential information and dispatches units from appropriate agencies such as Police Department, Fire Department, ambulance, or other emergency response activities.
• · Monitors and responds to administrative and other telephone lines, radio calls, and citizen requests; decides on appropriate course of action, dispatches assistance as required or refers to appropriate service agency; records information or complaints.
• · Provides assistance to emergency services personnel by answering questions, researching information, or performing other services.
• · Maintains various logs, charts, and recordings to provide records of all emergency and non-emergency actions for follow-up investigative, administrative, or legal action; prepares routine reports.
• · Operates/maintains emergency and non-emergency equipment such as computers, printers, playback systems, CAD, and other systems.
• · Monitors building security system, including security cameras.
• · Maintains immediately available library of emergency reference material such as computer manuals, maps, repair logs, wrecker logs, policy/procedure SOP’s, policy memos, and other reference material.
• · Assists and advises other Operators as required; monitors and reviews work; participates in or provides technical and other training; may assist with or prepare duty schedules.
• · Performs routine office tasks such as typing, filing, faxing, telephoning, or photocopying.

Required Qualifications

• · Requires high school diploma, GED, or specialized vocational training.
• · Requires DELJIS/NCIC certification within 6 months of employment.
• · Requires Certification in Emergency Police and Fire Dispatch through the I.A.E.D within 6 months of employment.
• To view the entire job description, please visit, https://www.cityofdoverde.gov/job-titles-and-rates and click on DOE Union Employees Job Titles
• A criminal background investigation will be required. A dispatching test will be required of all candidates. Psychological testing and a physical exam are pre-employment requirements.

Compensation

• · Health, dental, vision and group life insurance
• · 401a and 457 deferred compensation plans
• · Paid vacation and sick leave

To Apply Submit the Following