Commis III

Job Category**Food and Beverage & Culinary

Job Summary

Education And Experience

• High school diploma or GED; 4 years experience in the culinary, food and beverage, or related professional area.

Or

• 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 2 years experience in the culinary, food and beverage, or related professional area.

Core Work Activities

• **Leading a restaurant driven by culinary distinction (e.g., Third Party vendor, MI inspired concept** **, etc.)**
• Develops, designs, or creates new applications, ideas, relationships, systems, or products, including making artistic contributions.
• Supervises restaurant kitchen operations.
• Recognizes superior quality products, presentations and flavor.
• Plans and manages food quantities and plating requirements for the restaurant.
• Communicates production needs to key personnel.
• Assists in developing daily and seasonal menu items for the restaurant.
• Monitors compliance with all applicable laws, regulations, policies and procedures.
• Follows proper handling and right temperature of all food products and correct storage standards.
• Estimates daily restaurant production needs.
• Prepares and cooks foods of all types, either on a regular basis or for special guests or functions.
• Checks the quality of raw and cooked food products to promote the meeting of standards.
• Determines how food should be presented and creates decorative food displays.
• Supervises and coordinates activities of cooks and workers engaged in food preparation.
• **Creating a Prominent I** **mage for the Restaurant and Driving Business through Significant Marketing/Public Relations/Media Activities**
• Oversees the restaurant marketing plan in partnership with the Restaurant General Manager/Manager and Hotel/Brand Marketing teams.
• Supports on-site/off-site public relations opportunities to promote the restaurant.
• Contributes to restaurant-related social media posts and public event communications.
• Serves as the primary point of contact for events or culinary-related community activities.
• Participates in local networking activities, which are often off property, in support of the restaurant.
• Building Relationships with a Focus on Creating Exciting and Memorable Guest Experiences
• Interacts with guests to obtain feedback on product quality and service levels.
• Provides services that promote customer satisfaction and retention.
• Monitors quality and standards in order to meet the expectations of the customers on a daily basis.
• Improves service by communicating and assisting individuals to understand guest needs and providing guidance, feedback, and individual coaching when needed.
• Sets a positive example for guest relations.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Empowers employees to provide excellent customer service.
• Handles guest problems and complaints.

Achieving Financial Goals

• Responsible for Restaurant-specific Profit & Loss.
• Takes an entrepreneurial approach in partnership with the Restaurant Manager/General Manager to meet financial goals.
• Understands financial opportunities by surveying culinary trends within their market.
• Drives top line revenue opportunities by being actively involved in the sales process.
• Sets and supports achievement of kitchen goals including performance, budget, team, etc.
• Managing and Conducting Human Resource and Talent Management Activities
• Participates in recruiting efforts focused on identifying a talent pipeline.
• Participates in high-profile recruiting activities.
• Actively engages in the interviewing and hiring of employee team members with appropriate skills.
• Maintains authority over staffing decisions, within corporate policies.
• Prepares monthly labor forecasts and weekly work schedules for all kitchen personnel in accordance with staffing guidelines and forecasted labor costs.
• Adjusts schedules throughout the week to meet business demands.
• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
• Participates in training specialty restaurant staff on menu items including ingredients, preparation methods and unique tastes.
• Manages employee progressive discipline procedures.
• Participates in the employee performance appraisal process, providing feedback as needed.
• Advocates employee cross-training to support successful daily operations.
• Uses all available on-the-job training tools for employees.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Serves as a role model to demonstrate appropriate behaviors.
• Monitors and maintains the productivity level of employees.
• Facilitates employee understanding of expectations and parameters.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Attends and participates in all pertinent meetings.
• *At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
• We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.
• Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
• We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.*
• Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind.
• We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t.
• At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important.
• With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world.
• If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott.
• In joining Delta Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.