Commercial Support Analyst

The Vacancy

Commercial Support Analyst

Key Responsibilities

• Support the preparation and submission of tender documents and RFQs, ensuring all deadlines are met
• Produce high-quality written responses to tender submissions
• Maintain and update client and prospect records within CRM systems (including active, won, and lost opportunities)
• Complete RFQ/Tender opportunity summaries and support the triage process with key stakeholders
• Ensure accurate and timely updates to CRM systems for weekly pipeline reporting
• Liaise with customers via phone and email to gather required information for quotations and tender responses
• Prepare presentations and commercial materials using PowerPoint, Excel, and Visio
• Manage and maintain Commercial SharePoint folders and document structures
• Ensure tender templates are up to date, accurate, and consistently maintained
• Support lead generation activities and provide market insights and updates
• Develop knowledge across all W&T services and wider group business offerings
• Build and maintain strong working relationships with internal teams and overseas partners
• Uphold a professional company image with all clients and stakeholders
• Complete training as required and support wider team activities as needed

What We’re Looking For

• Experience in supporting tender proposals and responses (desirable)
• Background within warehousing, transport, or logistics (minimum 1 year preferred)
• Strong attention to detail with excellent written and verbal communication skills
• Ability to understand RFQ and quotation requirements to support proposal development
• Proficiency in Microsoft Office, including Excel, Word, and PowerPoint
• Excellent organisational skills with the ability to work under pressure and meet deadlines
• Customer-focused with strong problem-solving ability
• Confident communicator, able to engage with stakeholders at all levels
• High level of computer literacy and telephone skills
• Resilient, proactive, and eager to learn and grow within a commercial environment
• Team player with a professional, courteous approach at all times
• Don’t worry if you don’t have everything in this list - we value drive, mindset, and a willingness to grow.

Benefits

• Joining our team means you'll not only enjoy a competitive salary and annual reviews, but also some pretty awesome perks:
• Competitive Salary: We value your skills and commitment.
• Discretionary Bonus: Because your hard work deserves to be rewarded.
• Pension Scheme: We've got your future covered.
• Annual Salary Review: Your growth matters to us.
• Free Eye Test and up to £69 Vouchers towards Glasses: Taking care of your vision.
• Interest-Free Company Loan: We're here to support you.
• Free On-Site Parking: Convenient and hassle-free.
• Referral Bonus £750: Spread the word and earn some extra cash.
• Care First Lifestyle Programme: Because your well-being matters.
• Flu Jabs Annually: Stay healthy, on us.
• Group Life Policy: We've got you covered.
• Electric Vehicle Charging Points at Work: Embrace sustainable transport
• Flexible Career Pathway: Grow with us!
• Supply Chain Academy: We create, deliver and manage learning that strengthens our organisation and the wider supply chain.
• Enhanced Holiday Scheme: we believe loyalty should be rewarded.
• Apprenticeships: Earn while you learn we offer apprenticeships that build talent in vital areas like technology, people, finance, operations and much more.
• Private Health Care: We are committed to your wellbeing.
• If you’re passionate about logistics and thrive in a fast-paced environment, we encourage you to apply!