Commercial Program Manager
Role Overview
Leads and manages the partnership with a critical enterprise customer at a rapidly expanding manufacturing company.
Owns the program lifecycle and aligns customer demand with internal production capabilities.
Coordinates internal operations with client requirements to support timely delivery, quality, and execution.
Reports to the Director Global Accounts Executive.
Key Skills for This Role
Full Job Posting
Position overview
Leads and manages the partnership with a critical enterprise customer at a rapidly expanding manufacturing company.
Owns the program lifecycle and aligns customer demand with internal production capabilities.
Coordinates internal operations with client requirements to support timely delivery, quality, and execution.
Reports to the Director Global Accounts Executive.
Key responsibilities
- Review customer forecasts, identify trends and demand shifts, and align supplier capacity and production schedules.
- Translate forecasts into production plans and coordinate build output and deployment readiness.
- Correct purchase orders, reconcile discrepancies, and coordinate pricing updates with internal teams and the customer.
- Coordinate responses to quality and field service issues and drive resolutions.
- Contribute to customer projects and continuous improvement initiatives.
- Monitor service-level agreement performance and take corrective action.
- Align inventory with forecast demand and support design, phaseout, and lifecycle-transition planning.
- Analyze volume and program data, identify risks, and improve delivery performance.
- Monitor inventory flow and prevent shortages or excess.
- Set expectations, follow up on deliverables, and encourage accountability across departments.
Qualifications
- Bachelor’s degree in business, engineering, or a related field; an MBA or PMP certification is a plus.
- At least 5 years of program or project management experience in manufacturing or an enterprise client-facing role with annualized volume exceeding CAD 10 million.
- Proven experience managing complex programs with technical and business stakeholders.
- Strong understanding of supply chain processes, inventory management, and demand planning.
- Experience with ERP and customer portal tools.
- Strong organizational, analytical, communication, interpersonal, and collaboration skills.
- Able to work under pressure, prioritize, drive results across functions, manage ambiguity, and adapt to a high-growth environment.
Salary range
- Published salary range is CAD 114,000–CAD 156,000; no compensation cadence is stated.
About IEM
IEM manufactures electrical distribution systems and delivers solutions for complex power needs.
The company describes a 75-year history and emphasizes operational excellence, strategic partnerships, innovation, and customer satisfaction.
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