Commercial Program Manager

Position summary

Key responsibilities

• Review customer forecasts, anticipate demand changes, and align supplier capacity and internal production schedules.
• Translate forecasts into production plans and coordinate build output and deployment readiness.
• Correct purchase orders, reconcile discrepancies, and coordinate pricing updates with internal teams and the customer.
• Coordinate timely resolution of quality and field service issues.
• Contribute to customer projects and continuous improvement initiatives.
• Monitor service-level agreement metrics and take corrective action to meet delivery commitments.
• Align inventory with demand forecasts and support design, phaseout, and lifecycle transition planning.
• Analyze volume trends and program data to inform decisions, flag risks, and improve delivery performance.
• Monitor inventory and flow, taking corrective action to prevent shortages or excess.
• Set clear expectations, follow up on deliverables, and drive shared program goals across departments.

Qualifications

• Bachelor's degree in business, engineering, or a related field; an MBA or PMP certification is a plus.
• 5+ years of program or project management experience in manufacturing or an enterprise client-facing role with annualized volume exceeding $10 million.
• Track record managing complex programs with multiple stakeholders across technical and business functions.
• Strong understanding of supply chain processes, inventory management, and demand planning.
• Experience with ERP and customer portal tools.
• Strong organization, analytical, communication, interpersonal, and collaborative skills.
• Ability to prioritize and deliver under pressure, work across functional boundaries, manage ambiguity, and adapt to a high-growth environment.

Salary range

• Listed salary range is CAD $114,000–$156,000; no pay cadence is specified.

Benefits

• The employer describes a comprehensive benefits package supporting employee well-being, growth, and long-term success.