Commercial Product Analyst

Overview

Key Functions

• Seek front line feedback on Commercial and Business Lending practices, accumulating information from various regions for comprehensive understanding and evaluation.
• Coordinate front line review and feedback throughout product initiatives, and sign off prior to implementation.
• Collaborate with System Administrators and Applications Teams to support product optimization.
• Assist with day-to-day frontline support related to CRM or lending functionalities.
• Partner with Commercial Product Manager to execute all changes with appropriate change management and oversight.
• Evaluate initiatives and assist in determining prioritization.
• Create and maintain internal product guides, charts, and workflows with Commercial Content and Training teams.
• Spearhead Commercial cleanup projects with limited supervision.
• Identify KPI's for initiatives and partner with the analytics team to create ongoing tracking/reporting.
• Assist with User Acceptance testing in collaboration with the Commercial Product Business Analyst.

Experience

• Minimum of 4 years of relevant experience preferably in Commercial Banking or Lending.
• Excellent communication skills, strong organizational skills, and advanced customer relations skills.
• Strong technical aptitude to learn and understand banks identified systems including but not limited to nCino (Salesforce), DNA, Built, CoStar integrations, API's, etc.
• Ability to quickly determine functional needs from non-technical conversations with users and use analytical skills and tools (e.g., Excel, SQL) to make sound business recommendations.
• Analytical skills to critically evaluate information from multiple sources, reconcile conflicts, and decompose high-level information to details.
• Listening skills, understand what people say, probe when appropriate and help them articulate their true needs.
• Graphics & modeling experience a plus, to represent requirements information in graphical forms (flow charts, swim-lanes, PowerPoint presentations, etc.).
• Must be team-oriented, self-motivated, and able to work with minimal supervision.

Benefits

• Paid time off for vacation, sick days and holidays
• Health insurance
• Stock options
• Bonus programs
• 401(k) plan
• Paid Parental Leave
• Life and AD&D insurance
• Long-term disability
• Tuition Reimbursement
• Employee assistance programs
• Pre-tax health and dependent-care spending plans