Commercial Operations Manager

Every large company is trying to make better decisions with the data it already owns. Most hit the same wall. Strategy lives in one system, sales in another, the market model in a consultant's spreadsheet, and the plan in a deck nobody has opened since the offsite. By the time a regional head knows a segment has moved, the quarter is gone. The data exists. It just never arrives anywhere a decision is being made.

STRATOS was built to solve this problem. We work with global B2B companies to synchronize strategy and execution and ensure commercial success is driven by potential, not gut feel or old data.

STRATOS is a category-defining, rapidly growing startup funded extensively by high-profile investors (e.g., Accel) and trusted by nearly a dozen global industrial leaders and Fortune 500 customers. Our software integrates complex datasets into a unified solution, combining deep data integration, best-in-class workflows, and cutting-edge generative AI.

The role. You are the operational backbone of our commercial team. You own how we deliver: the playbooks our Commercial Product Managers run customer rollouts from, the knowledge base that holds what we have learned, and the processes and templates that keep quality consistent as the team grows. You work across commercial, product and engineering, and directly with our co-founders.

This is not a traditional project management role. You are not tracking other people's tasks — you are deciding how the work should be done and building the systems that make it happen. The gaps you find are yours to close.

Owner of the playbooks — design and maintain how we run a customer rollout, from onboarding through to ongoing value delivery, and improve it after every engagement.

Keeper of what we know — build and curate the internal knowledge base, capturing the insights and the mistakes from customer work so the next team doesn't repeat them.

Architect of how we work — establish the repeatable processes, templates and workflows that let a growing team deliver consistently excellent work.

Conductor across teams — coordinate workstreams across commercial, product and engineering so nothing falls between them, and distil the patterns into recommendations that improve the next rollout.

London-based, 3 days a week in our Farringdon office

German is a plus, and not a requirement

First round with our Talent Lead — 30 minutes

Technical case interview — 45 minutes

Hiring manager interview — 30 minutes

Senior exec interview – 30 minutes

Final stage with our CEO — 45 minutes