Commercial Operations Executive

About Retail North

The Role

• We are looking for a commercially minded, operationally sharp individual to become the connective tissue of our business.
• You will sit at the centre of sales, logistics, product management, and operations, keeping everyone aligned and projects moving.
• This is not a narrow role.
• One hour you might be tidying up product listings in Shopify or chasing a delivery query.
• The next you might be building a pricing analysis, preparing a short pitch deck, or sitting in a senior level meeting with a global brand partner.
• You need to be genuinely comfortable with both ends of that spectrum and treat each with the same level of care.
• You will act like an owner.
• That means spotting problems before they land, taking responsibility for outcomes rather than tasks, and caring about the customer and the numbers in equal measure
• .
• Commercial and analytical
• Build and maintain reports and spreadsheets covering sales, pricing, margins, and stock
• Carry out pricing analysis across products, brands, and customer segments
• Prepare small pitch decks and presentation materials for brand partners and customers
• Support commercial decision making with clear, accurate numbers
• Coordination and operations
• Act as the coordinator between sales, logistics, product management, and operations, making sure information flows and nothing falls through the cracks
• Keep projects and priorities on track in a fast paced, often unstructured environment
• Support day to day operational tasks across fulfilment, ordering, and customer queries
• Help document and improve processes as we scale
• Systems and tools
• Carry out administrative tasks within Shopify, including products, orders, collections, pricing, and reporting
• Use the latest AI tools confidently as part of your daily workflow, and stay curious about what is coming next
• Learn new systems quickly and help implement them across the team
• Customer and partner facing
• Develop a real understanding of our retail and clinic customers and what they need
• Participate in meetings at all levels, from routine supplier calls to senior executive discussions with international brand partners

What You Will Get

• Direct exposure to senior management and founder level decision making from day one
• Hands on training across distribution, ecommerce, logistics, and brand management
• A genuine growth path in a rapidly scaling business, where the role expands as you do
• Experience working with globally recognised brands in a fast moving category
• A small, ambitious team where your work is visible and your ideas get heard
• Who We hope you are
• Commercially minded, with a natural feel for margins, pricing, and what makes a deal work
• Customer aware, with genuine empathy for what retailers and clinics need from a distribution partner
• Operationally balanced, equally happy in a spreadsheet or on the warehouse floor
• A natural coordinator who works well across different types of teams and personalities
• Comfortable in a fast paced, unstructured environment where priorities shift and you are expected to figure things out
• Confident with numbers, reporting, and spreadsheets (Excel or Google Sheets)
• Familiar with Shopify, or able to demonstrate you can pick it up quickly
• An active user of AI tools, with an appetite to push what they can do for a business
• Happy doing a wide range of tasks, from simple admin to senior level meetings, sometimes in the same day
• Hungry, motivated, and looking for senior management exposure, not a job description to hide behind
• An ownership mindset: you take responsibility for outcomes, not just activity

Salary