Commercial Manager

Guest Greet Ai

Dubai, UAE

fulltime

Mid-Senior

Yesterday

commercial operationscontract negotiationbusiness developmentsalesprocurementvendor management

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Company Description

GuestGreet.ai is an AI voice assistant platform designed specifically for luxury hotels in the UAE and international markets.

The company combines advanced conversational AI with deep hospitality expertise to deliver personalized, seamless, and always-available guest experiences.

Its technology supports concierge services, room service, local recommendations, and multilingual assistance through natural, human-like voice interactions, helping hotels reduce front-desk workload and increase guest satisfaction.

GuestGreet.ai enables new revenue opportunities through intelligent upselling, without increasing staff.

Founded in the UAE, the company understands regional cultural nuances, multilingual needs, and the high service standards that define world-class luxury hospitality.

Role Description

The Commercial Manager will oversee and grow commercial operations, focusing on revenue generation, client relationships, and strategic partnerships for GuestGreet.ai.

This full-time, on-site role in Dubai, United Arab Emirates involves developing and executing commercial strategies, managing key hotel accounts, and identifying new business opportunities in the luxury hospitality sector.

Day-to-day responsibilities include leading commercial planning, negotiating and managing contracts, monitoring performance against financial targets, and coordinating with product and operations teams to align offerings with market needs.

The Commercial Manager will also manage a small team, guide pricing and upselling strategies, and produce regular commercial performance reports for leadership.

Collaboration with marketing and sales teams to drive market expansion and ensure long-term client satisfaction is central to this position.

Qualifications

Candidates should possess strong Commercial Management and Contract Management skills, including experience negotiating agreements and managing long-term commercial relationships.
Candidates should possess solid Business Planning and Analytical Skills to develop forecasts, analyze performance metrics, and support data-driven decision-making.
Candidates should possess effective Team Management skills to lead, mentor, and coordinate cross-functional stakeholders toward shared commercial goals.
Candidates should possess strong communication and relationship-building skills, with the ability to work closely with senior hotel stakeholders and internal product, sales, and operations teams.
Relevant experience in hospitality, SaaS, or technology solutions for hotels is highly beneficial, along with familiarity with the UAE and GCC luxury hospitality market.
A bachelor’s degree in Business, Finance, Hospitality Management, or a related field is preferred, as well as proficiency in English; Arabic or additional languages are an advantage.
Demonstrated ability to work on-site in a fast-paced environment, manage multiple commercial initiatives, and meet revenue and profitability targets.
Define and execute the go-to-market and revenue strategy for GuestGreet across UAE and GCC luxury hotel groups
Build and manage a pipeline of hotel operators, GMs, and procurement decision-makers
Negotiate and close enterprise/B2B contracts with hospitality groups
Set pricing strategy, commercial terms, and partnership structures
Work closely with our marketing agency to align demand generation with sales execution
Build commercial processes, forecasting, and reporting from the ground up
Represent GuestGreet at industry events and with key hospitality stakeholders