Collections Supervisor

Work directly with delinquent borrowers. You'll analyze their financial situations and build realistic plans to bring their accounts current.

Find workable solutions for members facing financial hardship, and help them understand their options for resolving their accounts.

Start repossession when repayment arrangements don't work out, and manage the recovery of collateral.

Pursue legal recovery on charged-off accounts in line with credit union policy.

Prepare and track documentation for third-party collectors, small claims court, repossession, foreclosure, and bankruptcy proceedings.

Represent MCCU in small claims court.

Act as our liaison with attorneys and outside parties on collection and legal recovery efforts.

Monitor delinquency trends and adjust strategy as conditions change.

Prepare collection and charge-off reporting, including regular reports to the Board.

Lead, train, and coach a team of two. That means regular performance conversations, annual reviews, and holding people accountable with fairness and clarity.

Watch for fraud, scams, and signs of elder financial exploitation, and escalate concerns through the right channels.

Your work gets seen. You report to our COO, and your numbers go in front of the Board, so your input shapes how we manage risk.

Your judgment matters. We want someone who can read a situation and find the right path forward for the member and for the credit union. We trust you to make those calls.

You'll know your team well. With two direct reports, you have room to coach, develop, and build a team that works well together.

Your schedule is predictable. This is a full-time, on-site, office-based role. The only travel is occasional local trips to court and to the branches to meet with members.

You'll keep growing. We support ongoing training and professional development, and we'll count on you to pass what you learn along to your team.

This job takes a steady head and a thick skin. It also takes a soft spot for people who are having a hard time. If you have both, apply today.

Requirements

Associate's degree in business, finance, or a related field, or equivalent work experience

Three or more years of collections, recovery, or lending experience at a financial institution

Supervisory experience preferred

Working knowledge of collections-related laws and regulations, including the Fair Debt Collection Practices Act (FDCPA), plus repossession, foreclosure, and bankruptcy procedures

Strong analytical and negotiation skills for assessing delinquent accounts and resolution options

Clear, professional communication with members, staff, attorneys, and outside parties, both in person and by phone

Sound judgment and empathy when working with members facing financial hardship

Ability to stay composed and manage stress under pressure

Ability to manage conflict within your team and across departments

Ability to delegate effectively and hold team members accountable

Comfort representing MCCU in small claims court, with occasional local travel to court and to the other branches

Proficiency with computers, phones, and standard office equipment

Ability to work in an office setting, mostly seated, occasionally lifting up to 10 pounds

Ability to do extensive reading and to review detailed account documentation and financial data

Marshall Community Credit Union is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic in accordance with applicable law.

Salary Description

$50,000 - $64,500 per year