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Collections Specialist

CooperSurgical
Victor, USA
Full-time
Entry · 0–2 years experience
Onsite
Discovered 4 days ago
excel

Full Job Posting

Qualifications

  • Associate’s degree in Accounting, Business or equivalent experience (preferred).
  • 0-2 years of AR/collections experience (entry-level).
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook).
  • Experience with ERP systems (Oracle or Microsoft Dynamics preferred).
  • Strong attention to detail and accuracy in data entry.
  • Excellent organizational and time-management skills.
  • Effective communication and customer service skills.
  • Ability to work in a fast-paced Global Business Services environment.
  • Proficiency in Microsoft Excel and ERP systems.
  • For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $22.75 and $30.25 per hour and may include cost of living adjustments. The actual base pay includes many factors and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
  • #LI-SD1
  • For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $22.75 and $30.25 per hour and may include cost of living adjustments. The actual base pay includes many factors and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.
  • We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Key Responsibilities

  • Collections Activities: Contact customers regarding past-due invoices; document collection efforts accurately.
  • Dispute Resolution: Assist in resolving basic billing disputes; escalate complex issues to the Supervisor.
  • Aging Report Review: Monitor assigned accounts and follow up on overdue balances.
  • Customer Service: Respond to inquiries promptly and professionally; maintain positive relationships with customers.
  • Process Improvement: Identify opportunities to streamline workflows, enhance automation, and improve efficiency within the collections processes, leveraging GBS best practices.
  • Other Duties: Perform additional responsibilities as assigned by the Collections Supervisor.

Preferred Qualifications

  • Associate’s degree in Accounting, Business or equivalent experience (preferred).
  • Experience with ERP systems (Oracle or Microsoft Dynamics preferred).

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