Collections Specialist (Remote)

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Serving more than 7 million clients and representing over $62 billion in assets, Inspira partners with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners to help the people they support plan, save, and invest for a brighter future. Through solutions including automatic rollover services, health savings accounts, emergency savings, and custody services, Inspira is focused on delivering better outcomes for all. Learn more at inspirafinancial.com .

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The Collections Specialist will report to the Manager of Funding Operations in the H&B Operations Department. This role is responsible for performing funding collections outreach for plan sponsors who have missed or insufficient funding payments across pre-tax benefit platforms including CBAS, Panda, and First Dollar. The Collections Specialist conducts and interprets plan funding reconciliations, manages collections trackers, and works directly with plan sponsors to recover outstanding balances. The ideal candidate will have strong communication and negotiation skills, a mind for problem-solving, and the ability to apply critical thinking to funding reconciliation and collections work.

Conduct, interpret, and digest plan funding reconciliations across pre-tax benefit platforms to identify outstanding balances owed

Create and manage a collections tracker of plan sponsors who have missed funding payments, organized by severity of delinquency

Assist Reconciliation Specialists with performing and updating plan funding reconciliations across pre-tax benefit platforms as needed

Make outbound contact to inform plan sponsors of overdue amounts and attempt to collect funds owed utilizing data from funding audits

Negotiate payment plans with plan sponsors to eliminate debt in a manner manageable for the plan sponsor when necessary

Provide weekly updates on collection efforts and results to the Manager of Funding Operations

Collaborate closely with the Manager, Team Lead, account managers, and at times their managers to develop strategies for collecting outstanding balances and determine when further action is necessary

Maintain a high level of attention to detail and excellent record keeping ensuring conversations and expectations of payment are documented

Create and maintain written operating procedures related to assigned functions

Communicate and utilize sound judgment to escalate issues that may require intervention of the Manager

Perform other duties as assigned

2+ years of accounting, collections, or audit experience

Bachelor's degree or equivalent experience