Collections Specialist (in office)
Role Overview
Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
Key Skills for This Role
Full Job Posting
Who We Are
Join a team that puts its People First! First American's Direct division provides comprehensive title insurance protection and professional settlement services for real estate purchases, refinances and equity loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do
Performs a variety of collection activities including collection calls, correspondence, negotiating payment plans, and maintaining records of all communication. Provides customer service regarding collections issues and resolves client discrepancies. This is an in office position located at 110 E 42nd St, 10th Floor, New York, NY
What You’ll Do
Contact customers via phone and email to collect outstanding balances
Secure payment commitments and follow up to ensure timely payment
Manage and resolve billing disputes
Escalate high-risk or delinquent accounts as needed
Track and follow up on payment promises
Use dashboards and reports to prioritize accounts
Collaborate with internal teams to effectively manage customer accounts
What You’ll Bring
2+ years of collections, AR, or customer account management experience
Strong communication and negotiation skills
Ability to manage a high-volume workload
Detail-oriented with strong follow-up discipline
Experience with Excel and Oracle a plus
High School diploma or equivalent
Pay Range: $22.16 - $29.56 Hourly
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We Offer
- By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
- Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
Qualifications
- 2+ years of collections, AR, or customer account management experience
- Strong communication and negotiation skills
- Ability to manage a high-volume workload
- Detail-oriented with strong follow-up discipline
- High School diploma or equivalent
- Pay Range: $22.16 - $29.56 Hourly
- This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
Preferred Qualifications
- Experience with Excel and Oracle a plus
Responsibilities
- Contact customers via phone and email to collect outstanding balances
- Secure payment commitments and follow up to ensure timely payment
- Manage and resolve billing disputes
- Escalate high-risk or delinquent accounts as needed
- Track and follow up on payment promises
- Use dashboards and reports to prioritize accounts
- Collaborate with internal teams to effectively manage customer accounts
About First American Financial
Provider of title, settlement, and risk solutions.
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