Collections Specialist

We are looking for a Collections Specialist to join our Consensus Finance Operations team. The ideal candidate is a self-starter with great attention to detail and customer service skills. The ability to be flexible with daily responsibilities, work independently but also in a team environment is very important.

Monitoring customer account details for nonpayment, delayed payments, and other irregularities

Researching and resolving payment discrepancies

Following up on past due accounts and collecting payments, both via email and phone contacts. Developing and maintaining relationships with customers to expedite collections.

Under the supervision of the collections management, negotiating payment arrangements, working with third party collections, and recommending write offs

Maintaining, reviewing, and analyzing A/R aging reports with periodic status updates with the account management team

Assisting with other tasks as assigned by collections lead or management and supporting the AR team with ad hoc projects. Be a team player!

Answer phone calls and help customers

Perform other duties and responsibilities as required, assigned, or requested. Consensus reserves the right to add or change duties at any time.

3+ years of collections experience with a high volume of accounts, this role will work with a minimum of 500 accounts.

1+ years of experience with Oracle Financials software.

Intermediate Excel skills, including Lookups and Pivot Tables.

Advanced Excel skills (e.g., macros, data modeling, or complex formulas like INDEX/MATCH) and experience with CRM tools like Salesforce.

Demonstrated track record of reducing DSO (Days Sales Outstanding) and managing escalated customer disputes independently.

SaaS experience

Location requirements: Fully remote within the U.S. (Los Angeles or Las Vegas preferred.)

Travel requirements: No travel

Physical requirements: Must be able to sit for long periods, as well as, handle long periods of screen time.

Technology requirements: Reliable, high speed internet

Eligible for sponsorship: No

Salaried Roles The salary range for this role is $53,000-$68,000 annually . The total compensation package for this position is negotiable and may also include annual performance bonus, ESPP, enhanced time off packages and benefits. This job doesn't have an expiration date and will remain open until a qualified candidate is hired.