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Collections Representative

Quest Diagnostics
Palm Beach Gardens, USA
Full-time
Junior · 2+ years experience
Onsite
$17.71
Discovered Today
excel

Full Job Posting

Required Qualifications:

  • High school diploma/GED
  • 2+ years of experience in healthcare or insurance industry
  • 2+ years of experience working in a customer service environment.
  • Experience with Microsoft Word (create correspondence and work within templates), Microsoft Excel (data entry, sort / filter, and work within tables) and Microsoft Outlook (email and calendar management)
  • Strong computer skills, including working knowledge of MS Windows and navigation, mouse, and keyboarding skills.

Preferred Qualifications:

  • Bachelor’s degree (or higher)
  • Laboratory billing experience
  • Intermediate experience with Microsoft Excel (Pivot tables, VLOOKUP, filtering / sorting spreadsheets)
  • Proven problem solving and analytical skills.
  • Ability to work overtime as needed based on department needs.
  • 1+ year experience in Client or Third-Party insurance billing and/or customer service or AR collection experience
  • 1+ years of experience working in collections.

Responsibilities

  • Primary function is to contact Hospital and Physician offices to determine reason for payment delinquency. Negotiate and advise on collection of overdue bills and take appropriate action to recover overdue payments. Handles unresolved inquiries/issues related to unpaid invoices.
  • Primary Responsibilities:
  • Contact Clients/Hospitals for payment of delinquent invoices.
  • Process insurance changes, adjustments and refunds.
  • Work with all levels of the organization to resolve invoice discrepancies and AR balances.
  • Performs necessary follow-up to ensure timely resolution of appeals, obtain updated insurance information, reconcile balances, identify and correct billing errors, etc.
  • Consistently exhibits behavior and communication skills that demonstrate our company’s commitment to superior customer service, including quality care, and concern with every internal and external customer.
  • Uses, protects, and discloses patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards.
  • Perform additional duties as assigned.
  • You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

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