Collections Rep.
Role Overview
• Processes all incoming service requests, including researching and investigating discrepancies, documents all communication with internal and external parties, and processes loan updates and adjustment in the loan management system. Manage regional/specialty portfolio by preparing, analyzing and/or monitoring daily reports and prioritizing daily tasks to manage portfolio performance. Develop and maintain effective relationships with agents and other external/internal parties.
• Minimize loan aging and exposure/shortages by contacting insurance carriers and general agents to confirm cancellation and obtain return premium amounts. Verifies unearned premium credit (i.e. collateral), investigate discrepancies, and follows up for receipt of funds.
• Timely communicate delinquent payment information to customers via phone and email in an attempt to prevent loan / policy cancellations and aging.
• Handles miscellaneous tasks and projects as required within the portfolio.
Full Job Posting
Requirements
- 1-2 years collections experience preferred
- Knowledge of basic mathematics
- Knowledge of Microsoft Word and Excel
- Compensation
- The estimated hourly rate for this role is $20.20- $26.44 along with eligibility to earn an annual bonus. Actual pay rate may vary based on several factors, such as a candidate’s qualifications, skills and experience
Benefits
- Medical Insurance • Dental • Vision • Life insurance • Accidental death and dismemberment • Short-term and long term Disability Insurance • Parental Leave • Employee Assistance Program (EAP) • Traditional and Roth 401(k) with company match • Flexible Spending Account (FSA) • Employee Stock Purchase Plan at 5% discount • Critical Illness Insurance • Accident Insurance • Transportation and Commuting Benefits • Banking Benefits • Pet Insurance
- #LI-ONSITE
- #LI-LR1
- From our first day in business, Wintrust has been proud to serve a variety of unique communities and people from all walks of life. To build a company that reflects the communities we serve, we believe that fostering a unique and inclusive workplace where everyone feels valued and empowered to succeed will support our ongoing success. Wintrust Financial Corporation, including community banking and financial services subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.
Preferred Qualifications
- 1-2 years collections experience preferred
- The estimated hourly rate for this role is $20.20- $26.44 along with eligibility to earn an annual bonus. Actual pay rate may vary based on several factors, such as a candidate’s qualifications, skills and experience
About Wintrust Financial Corporation
Financial holding company providing community and commercial banking services.
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