Collections Operations Associate

Tamara is the leading fintech platform in Saudi Arabia and the wider GCC region with a mission to help people make their dreams come true by building the most customer-centric financial super-app on earth.

The company serves millions of users in KSA, UAE and Kuwait, and partners with leading global and regional brands such as SHEIN, Jarir, noon, Amazon, IKEA, eXtra and Farfetch as well as small and medium businesses.

Tamara is Saudi’s first fintech unicorn and is backed by Sanabil Investments, SNB Capital, Checkout.com, amongst others, operating out of its headquarters in Riyadh, Saudi Arabia with other regional and global support offices.

We're seeking a detail-oriented and proactive Operations Associate for our Collections team.

As an Operations Associate, you will act as a vital link for customers navigating the collection process—investigating complaints, validating information, and driving swift resolutions to protect the company and support our users.

Drawing on your proficiency to deep dive into customer payments information and handle day-to-day collection escalation tickets, you will transform complex escalations into clear, actionable solutions.

You will coordinate closely with cross-functional teams to ensure timely resolution of customer grievances and create unique experiences only Tamara can provide.

You are a driven, determined, curious team player, knowing that collective strength means we all win.

With a positive outlook, you are solution-oriented—persevering regardless of circumstances, always finding a way through no matter the challenges, and maintaining a customer-first attitude even when dealing with difficult financial conversations.

You will effectively find a way to work with everyone through empathy and respect, responding quickly with urgency to process improvements and systemic issues