Collections Officer
Role Overview
Join the growing collections team as a Collections Officer.
Work with customers experiencing financial pressure, helping them understand options and find a way forward.
The role emphasizes problem solving, sound judgment, communication, clarity and empathy.
Key Skills for This Role
Full Job Posting
About Branded Financial Services
Branded Financial Services aims to grow as a specialist lending company in Australia and New Zealand.
The role
Join the growing collections team as a Collections Officer.
Work with customers experiencing financial pressure, helping them understand options and find a way forward.
The role emphasizes problem solving, sound judgment, communication, clarity and empathy.
What you will do
- Build genuine relationships with customers and understand their current situation.
- Have confident but empathetic conversations about overdue accounts.
- Set up sustainable arrangements and payment plans with customers.
- Explain available options and obligations clearly.
- Collaborate with internal teams to resolve issues and support good outcomes.
- Maintain accurate records and follow regulated processes.
- Share insights and feedback to support continuous improvement.
What you will bring
- Experience in financial services, banking, lending, insurance or a similar regulated environment is preferred.
- Strong written and verbal communication skills.
- A calm, professional approach to difficult conversations.
- A problem-solving mindset and helpful attitude.
- Organisational skills and comfort working with systems and processes.
- Resilience, positivity and a team-first approach.
Company values
The company highlights customer focus, teamwork, integrity, responsibility and curiosity.
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