Collections Officer

The Role

Responsibilities

• Manage end-to-end collections across an assigned portfolio of accounts, ensuring timely recovery of outstanding payments and minimisation of aged debt.
• Maintain strong accounts receivable performance by proactively reducing overdue balances and ensuring customer accounts remain within agreed trading terms.
• Reconcile customer accounts, investigate and resolve payment, credit, and invoice discrepancies, and clear aged outstanding items in a timely manner.
• Negotiate effective payment arrangements with customers, applying sound judgement to assess risk and determine appropriate collection strategies.
• Allocate and clear customer receipts accurately, including the management and resolution of unallocated cash.
• Apply strong credit and commercial judgement when managing complex and high-value customer portfolios.

About You

• Minimum 2+ years' experience in Credit & Collections or Accounts Receivable within an FMCG or similarly high-volume environment, with strong reconciliation capabilities and exceptional attention to detail.
• Demonstrated experience managing large transactional accounts, including deduction management, utilisation of major retailer portals, and effective stakeholder management.
• Proficient in SAP (or a comparable ERP system), with advanced Excel skills for data analysis, reporting, and account management.
• Strong customer service and communication skills, with proven experience handling both inbound and outbound customer interactions and collaborating effectively with internal stakeholders.
• Excellent time management and organisational skills, with the ability to prioritise competing deadlines and workloads in a fast-paced environment.

Bega Group Story

Life at Bega Group

• Flexible working arrangements and regular social catch ups.
• Opportunities for career development and progression.
• Community giving through charity partnerships.
• Access to mental and physical health programs through a wellbeing portal.
• Employee benefits including flexible working, purchased leave options and salary continuance insurance.

Applications

• Applications are accepted from all people with the right to live and work in Australia.