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Collections Manager - RCM

Vital Care Infusion Services
Remote, USA
Full-time
Senior · 3+ years experience
Remote
USD 64766-80957 yearly / year
Discovered 4 weeks ago

Full Job Posting

  • Comprehensive medical, dental, and vision plans, plus flexible spending, and health savings accounts.
  • Paid time off, personal days, and company-paid holidays.
  • Paid Paternal Leave.
  • Volunteerism Days off.
  • Income protection programs include company-sponsored basic life insurance and long-term disability insurance, as well as employee-paid voluntary life, accident, critical illness, and short-term disability insurance.
  • 401(k) matching and tuition reimbursement.
  • Employee assistance programs include mental health, financial and legal.
  • Rewards programs offered by our medical carrier.
  • Professional development and growth opportunities.
  • Employee Referral Program.
  • Manage multiple teams in processing new patient referrals, insurance benefit investigation, prior authorizations, billing, and collections depending on area of responsibility. Up to 60 people.
  • Manage resource allocations to meet KPIs. Track workload distribution and conduct ongoing needs assessments to identify staffing opportunities.
  • High degree of focus on meeting and exceeding financial and department metrics.
  • Conduct 1:1 coaching and mentoring with Supervisors to create a highly effective Team. In addition to annual performance reviews. Provide counseling when required to address performance.
  • Monitor payroll for accuracy to ensure proper processing.
  • Serve as escalation agent for supervisors and team to resolve complaints from franchise partners or patients.
  • Create, implement, communicate, and maintain Standard Operating Procedures covering functional areas of responsibilities.
  • Cultivate an environment of customer service through training, feedback, and staff mentoring.
  • Audit transactions processed by the team to ensure accuracy and compliance with policies and procedures to identify training opportunities.
  • Interview and select staff to meet business requirements and create a highly effective Team.
  • Perform other related duties as assigned.
  • Bachelor’s degree or equivalent work experience preferred.
  • Minimum 3-5 years of home infusion therapy experience required.
  • Minimum 5 years of Management experience.
  • Sitting: Prolonged periods of sitting are typical, often for the majority of the workday.
  • Keyboarding: Frequent use of a keyboard for typing and data entry.
  • Reaching: Occasionally reaching for items such as files, documents, or office supplies.
  • Fine Motor Skills: Precise movements of the fingers and hands for tasks like typing, using a mouse, and handling paperwork
  • Visual Acuity: Good vision for reading documents, computer screens, and other detailed work.

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