Collections Manager

Oversee, manage, and audit collections strategies, processes, and reporting Job to ensure effectiveness, accuracy, and compliance requirements and expectations are achieved

Serve as the primary onsite leader for the CDMX office, providing guidance, support, and operational oversight across multiple GoodLeap departments while fostering cross-functional partnership and organizational effectiveness.

Create and implement strategies to increase the number of successful collections of outstanding debt.

Recruit, hire, train and evaluate potential team members based on projected collections.

Collaborate and partner with internal and external departments and personnel to enhance collections strategies, processes, and performance

Implement credit policies and procedures that meet our corporate objectives.

Bachelor’s degree, preferably in finance OR equivalent work experience

3-5 years of direct experience in credit and collections; knowledgeable in sales, negotiation and persuasion tools

2+ years management experience

Excellent verbal and written communication skills

Bilingual in English/Spanish required