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Collections Associate

Vital Care Infusion Services
Meridian, USA
Full-time
Entry
Hybrid
Discovered 1 months ago

Full Job Posting

  • Comprehensive medical, dental, and vision plans, plus flexible spending, and health savings accounts.
  • Paid time off, personal days, and company-paid holidays.
  • Paid Paternal Leave.
  • Volunteerism Days off.
  • Income protection programs include company-sponsored basic life insurance and long-term disability insurance, as well as employee-paid voluntary life, accident, critical illness, and short-term disability insurance.
  • 401(k) matching and tuition reimbursement.
  • Employee assistance programs include mental health, financial and legal.
  • Rewards programs offered by our medical carrier.
  • Professional development and growth opportunities.
  • Employee Referral Program.
  • Review and work Tier 4, Tier 5, and Tier 6 account inventories.
  • Manage assigned accounts receivable inventory and perform timely follow-up on outstanding insurance balances.
  • Contact insurance companies and other responsible parties to resolve unpaid, underpaid, or denied claims.
  • Research and resolve claim rejections, account discrepancies, denials, underpayments, payment variances, and billing issues.
  • Review payer contracts, remittance advice, EOBs, and claim histories
  • Submit appeals, reconsiderations, corrected claims, and supporting documentation as necessary to secure reimbursement., if necessary
  • to identify reimbursement opportunities.
  • Perform front-end claim rejection review and resolution activities.
  • Process supplemental payer billing and follow-up activities.
  • Maintain complete and accurate documentation within the patient accounting system.
  • Collaborate with Franchise, Intake, Authorization, Billing, Posting, and other internal teams.
  • Ensure compliance with HIPAA, payer requirements, and company policies.
  • Meet or exceed productivity, quality, collection, and aging reduction goals.
  • Participate in process improvement initiatives.
  • Perform other duties as assigned.
  • After 120 days, remote work may be considered based on performance, productivity, quality standards, attendance, and business needs.
  • Excellent communication skills: listening, speaking, understanding, and writing English
  • Proficient typing and computer skills to accurately process orders and tickets
  • Strong organizational skills with the ability to track and maintain clear, complete records of activities, cases, and related documentation.
  • Proven knowledge and skill in utilizing the MS Office suite of software
  • Disciplined work ethic with the ability to work remotely with little direct supervision and meet production and quality targets
  • High School Diploma or GED.
  • Minimum one (1) year of healthcare revenue cycle, medical billing, collections, accounts receivable, or customer service experience.
  • Working knowledge of healthcare reimbursement methodologies and payer processes.
  • Previous remote work experience is a plus but not required.
  • Sitting: Prolonged periods of sitting are typical, often for the majority of the workday.
  • Keyboarding: Frequent use of a keyboard for typing and data entry.
  • Reaching: Occasionally reaching for items such as files, documents, or office supplies.
  • Fine Motor Skills: Precise movements of the fingers and hands for tasks like typing, using a mouse, and handling paperwork.
  • Visual Acuity: Good vision for reading documents, computer screens, and other detailed work

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