Collections - Associate II

You will be responsible for the collection, via inbound and outbound dialing of unpaid consumer debt in a call center environment.

Assign consumer debt inventory and be held accountable for collection performance based on departmental assigned targets.

Collect accounts in compliance with applicable regulations and internal performance standards so as to achieve a pre-set goal objective.

Utilize skip-tracing tools to obtain up-to-date customer information.

Provide daily coverage of all accounts until payment arrangements have been made.

Detail all discussions and actions in collections system or database.

Multitask and navigate quickly through varies systems.

What You'll Do:

High school graduate/GED

Minimum of 1 year collections and/or customer service experience.

Prior experience working in a call center

Experience You'll Need to Have:

Commercial Collections (B2B) experience

Knowledge of applicable regulations

Demonstrated skip tracing skills and ability

Experience That Would Be Great To Have:

Knowledge of collections regulations including to Fair Debt Collection Practices Act

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

Fuel Your Life program to support physical, financial, social, and emotional well-being

Paid holidays and generous time away policies

No-cost mental health support through Employee Assistance Programs

Living Proof program to recognize your peers’ extra effort with points used for rewards

Eight Employee Resource Groups to foster a collaborative culture

Unparalleled professional growth with training, development, and internal mobility opportunities

Retirement planning and discounted shares with the Employee Stock Purchase Plan

Medical, dental, vision, life, and disability insurance options available day one

Tuition assistance and reimbursement program

Paid parental, caregiver, and military leave

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

Apply using your legal name

Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.