Collections Associate
Full Job Posting
What You'll Do
- You will perform activities necessary for effective and efficient collections processing and maintain positive customer relationships. Responsibilities include reviewing customer accounts, resolving billing disputes, managing delinquent items, and preparing documentation related to collections. You will also work with third-party agencies and provide necessary support to facilitate prompt payments.
- Essential Functions
- Review customer aging and identify past-due items for collection purposes.
- Analyze customer accounts and resolve complex billing disputes with assistance from relevant departments.
- Make collection calls and send communications to delinquent accounts.
- Prepare documentation for warehouse liens and work with third-party collection agencies as directed.
- Manage a follow-up system to ensure resolution of all delinquent items according to department goals.
- Investigate and resolve overpayments and deductions on customer accounts and prepare management reports as needed.
- Coordinate information between customers and internal parties to facilitate prompt payments and encourage adherence to established payment terms.
- Other essential duties may be applicable and assigned as necessary.
- What Experience and Education You Need
- Associate degree or equivalent work experience required.
- Minimum 2 years of experience in collections, accounting, or customer service focused on account management.
- Experience with Oracle accounts receivable.
- Proficiency in MS Word and advanced Excel for reporting and account analysis.
- Ability to analyze customer accounts and resolve billing disputes using spreadsheets.
- What Could Set You Apart
- Bachelor's degree preferred.
- Effective verbal and written communication.
- Ability to manage multiple tasks efficiently.
- Initiative and ability to work independently with minimal guidance.
- Ability to adapt and maintain a positive attitude in a high-volume and changing environment.
- Commitment to meeting deadlines and maintaining consistency.
- Ability to collaborate effectively within a team and across organizational levels.
- Attention to detail and strong organizational skills.
- Physical Requirements
- Requires several hours per day of sitting, getting up and down from chairs, reaching, and/or bending.
- Requires manual dexterity with normal hand and finger movements for typical office work, including the operation of computers, telephones, and similar equipment.
- Requires ability to comprehend and communicate with others verbally and/or in writing.
- May require travel by automobile and airplane for business.
- May require visits to warehouse operations in temperatures at or below freezing.
- May require the occasional lifting, carrying, positioning, and/or moving of objects weighing up to 20 pounds.
- Americold is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability status as a protected veteran, or any other protected category under applicable federal, state, and local laws. EOE/AA M/F/D/V.
Qualifications
- Experience with Oracle accounts receivable.
Preferred Qualifications
- Bachelor's degree preferred.
About Americold
Global leader in temperature-controlled warehousing and logistics infrastructure.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Americold
Warehouse Laborer
Napoleon, USA
What You'll Do Under general supervision, the Warehouse Laborer will manually move freight, stock, and other materials, and ensure safe and accurate receipt, storage, and shipment of food and non-food products. Essential
Warehouse Operations Intern- Leesport
Leesport, USA
What You'll Do You will participate in a 12-week full-time internship focused on learning the fundamentals of warehouse and distribution management within automated warehouse environments. You will contribute to process
Forklift Operator
Calgary, CAN
What You'll Do Under general supervision, the Forklift Operator will ensure safe and accurate receipt, storage, and shipment of food products utilizing equipment including, but not limited to, sit down and stand-up forkl
Inventory Control Associate
Belvidere, USA
What You'll Do You will conduct regular inventory counts, record and communicate results, and assist in resolving inventory discrepancies. You will update inventory records, report operational errors, and support special
Warehouse Operations Intern - Vineland
Vineland, USA
What You'll Do You will participate in a 12-week full-time internship focused on learning the fundamentals of warehouse and distribution management within automated warehouse environments. You will contribute to process
Forklift Operator
Cedar Rapids, USA
What You'll Do Under general supervision, the Forklift Operator will ensure safe and accurate receipt, storage, and shipment of food products utilizing equipment including, but not limited to, sit down and stand-up forkl
Warehouse Laborer
Napoleon, USA
Warehouse Operations Intern- Leesport
Leesport, USA
Forklift Operator
Calgary, CAN
Inventory Control Associate
Belvidere, USA
Warehouse Operations Intern - Vineland
Vineland, USA
Forklift Operator
Cedar Rapids, USA
Warehouse Laborer
Napoleon, USA
Warehouse Operations Intern - Vineland
Vineland, USA