Collections Advisor
Role Overview
The Collections Advisor role manages recovery of overdue customer payments in the KSA market.
The work requires communication, persuasion, cultural awareness, and professionalism with customers of diverse nationalities.
Key Skills for This Role
Full Job Posting
About the company
Tamara describes itself as a fintech platform serving customers and partner merchants across Saudi Arabia and the GCC, with financial solutions across several sectors.
Role overview
The Collections Advisor role manages recovery of overdue customer payments in the KSA market.
The work requires communication, persuasion, cultural awareness, and professionalism with customers of diverse nationalities.
Responsibilities
- Attempt 300–350 calls daily.
- Contact customers by phone, WhatsApp, and email to remind them of outstanding payments.
- Document interactions accurately and update CRM systems in real time.
- Escalate unresolved or high-risk cases to team leads or relevant departments.
- Follow SAMA collection guidelines and internal policies in all communications.
- Meet daily and monthly collection targets while maintaining customer satisfaction.
Expertise and requirements
- 1–2 years of experience in debt collection, customer service, or telecalling.
- Arabic and English fluency is mandatory.
- Hindi, Urdu, or Filipino proficiency is preferred.
- A bachelor's degree is preferred but not mandatory.
- Good understanding of collection tactics, strong persuasion, and problem-solving skills.
- CRM and dialer system familiarity is preferred; MS Excel knowledge is a strong plus.
- Comfort working rotational shifts, potentially starting as early as 8:00 AM KSA time.
Schedule
- Rotational collection shifts may start as early as 8:00 AM KSA time.
What the employer offers
- Competitive salary and performance-based incentives.
- Modern workspace, training, growth opportunities, and exposure to multinational customer interactions and regional collection practices.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at MRSOOL Inc
Compliance Senior Associate
Riyadh, KSA
Tamara is seeking a Senior Compliance Associate to support regulatory compliance for payment services, including EMI and PSP activities. Candidates need 3–5 years of compliance experience at a SAMA-regulated payments ent
Head of Anti-Money Laundering (AML) - Saudi National
Riyadh, KSA
Tamara is seeking a Head of AML to lead its AML/CTF/PF function and maintain compliance with Saudi regulations and SAMA requirements. Candidates need at least six years of relevant experience, including leadership under
Dispute Operations Specialist
Riyadh, KSA
Tamara is seeking a Dispute Operations Specialist to investigate and resolve merchant disputes, assess evidence, communicate with merchants, and coordinate escalations. Candidates need 2–3 years of relevant operational e
Compliance Officer
Riyadh, KSA
Tamara is seeking a Senior Compliance Associate to support regulatory compliance for payment services, including EMI and PSP activities. The role combines regulatory monitoring and advice with policy review, reporting, p
Data Analyst II
Riyadh, KSA
Tamara seeks a Data Analyst II to develop analytical solutions and support data-driven decisions across business functions. The role involves dashboards, trend analysis, stakeholder project prioritization, and data gover
Team Leader Customer Care
Riyadh, KSA
Compliance Senior Associate
Riyadh, KSA
Head of Anti-Money Laundering (AML) - Saudi National
Riyadh, KSA
Dispute Operations Specialist
Riyadh, KSA
Compliance Officer
Riyadh, KSA
Data Analyst II
Riyadh, KSA
Compliance Officer
Riyadh, KSA