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Collection, Specialist

Avient
Thāne, IND
Full-time
Mid
Hybrid
Discovered Today
sap

Full Job Posting

Qualifications

  • Bachelor graduate and/or certificate of completion of job-related courses. Commerce/Finance preferred).
  • 4+ of related experience, preferred in SSC/GBS/BPO environment.
  • Experience with US Credit Collection
  • English written and verbal communication including ability to interact with all levels throughout the organization.
  • SAP experience is mandatory.
  • Bachelor graduate and/or certificate of completion of job-related courses.
  • English written and verbal communication including ability to interact with all levels
  • throughout the organization.

Key Responsibilities:

  • Collections Management
  • Manage end-to-end collection activities for assigned US customers.
  • Ensure timely follow-up on overdue accounts and coordinate payment commitments.
  • Maintain detailed collection notes and action plans in SAP.
  • Review aging reports weekly to track overdue trends and escalate high-risk accounts.
  • Work closely with Sales and Customer Service teams to resolve billing, pricing, or delivery disputes affecting payment.
  • Reporting & Analysis
  • Prepare daily, weekly, and monthly collection dashboards by region, customer, and aging bucket.
  • Analyze DSO trends, unapplied cash, and overdue movements to identify root causes.
  • Develop and maintain Excel-based automation tools and reports using advanced formulas, pivot tables, and VBA macros.
  • Create collection performance trackers, customer-level risk summaries, and management scorecards.
  • Process Improvement
  • Identify opportunities to automate manual collection reports and streamline data flow using macros.
  • Support process standardization and automation initiatives across the US region.
  • Collaborate with IT and finance transformation teams for data validation and process mapping.
  • Customer Communication & Escalation
  • Professionally communicate with customers via email and calls to secure payment commitments.
  • Escalate delinquent accounts in alignment with company policy.
  • Negotiate payment arrangements or instalment plans where applicable.
  • Compliance & Documentation
  • Ensure compliance with company credit policy and SOX/internal controls.
  • Maintain accurate and updated collection documentation for audit purposes.
  • Ensure data integrity between AR subledger, bank postings, and collection trackers.

Preferred Qualifications

  • Commerce/Finance preferred).
  • 4+ of related experience, preferred in SSC/GBS/BPO environment.

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