Collection Specialist

Key Responsibilities:

• Daily collection calls (Outbound/Inbound)
• Contact customers regarding overdue accounts and determine reasons for non-payment
• Maintain accurate records of all collection activities, conversations, and payment commitments with customers
• Monitor customer accounts for non-payment, late payment and other irregularities
• Process credit card payments
• Use skip tracing techniques to locate customers
• Research/investigate historical data and resolve payment discrepancies and provide backups to customers
• Respond to customer questions and requests and resolve those questions/issues
• Complying with applicable laws, regulations, policies and procedures
• Overcome stall tactics and objection by suggesting different options for debt payment
• Follow company policies, procedures, and directives from supervisors/managers
• Perform other duties and responsibilities as required or requested by management
• Knowledge, Skills and Competencies:
• At least two years (2) of collection experience
• Working knowledge of Google Workspace
• Must be able to work a flexible schedule
• Proficient computer and math skills
• Self-starter with the ability to manage multiple tasks and meet deadlines
• Proven interpersonal, organizational, analytical and problem-solving skills
• Strong communication with outstanding phone etiquette and interpersonal skills
• Able to work efficiently as a part of a team as well as independently
• Possess strong logic, ability to take initiative and able to negotiate
• Working Conditions:
• Work in indoor office environment Hybrid schedule
• Noise level is usually moderate.
• Why join us? We believe in taking care of our team. Here is a snapshot of our total rewards you can expect:
• ● Health: 4 medical plan options including a HSA with employer contribution & match program, dental, and vision coverage.
• ● Wellness: Employee Assistance Program with free counseling services, Paid time off
• ● Financial: 401(k) with an employer match and competitive wages
• ● Culture: Growth opportunities and continuous learning opportunities
• Join us and become part of "Team Green" at GFL Environmental, where your skills and
• dedication will be valued and rewarded. Apply now for this exciting opportunity!
• #GFLTalent
• We thank you for your interest. Only those selected for an interview will be contacted.
• GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [email protected] Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.
• This hiring process may utilize machine-based systems to assist in screening and assessing applicants. Final selection decisions are made by our recruitment team.
• GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [email protected]
• Please note that GFL does not provide visa sponsorship for this position. Valid work authorization in the country where the job is located is required. Successful candidates will be required to provide valid documentation confirming their eligibility to work in the country where the job is located prior to their start date.