Collection Associate

The Collections Associate is based at our Witney location in Oxfordshire working on a hybrid basis. The position is responsible for collection and billing activities for Accounts Receivable businesses within Portugal and our Automotive clients and customers and requires someone with Accounts experience and native Portuguese language skills.

Qualifications

• Bachelor’s degree preferred
• Knowledge of finance, accounting, or sales-related activities
• Strong critical thinking, analytical, and business problem-solving skills
• Proficiency in Microsoft Office applications, including Excel and Word
• Ability to analyse financial data, identify trends, and develop actionable insights
• Experience building, reconciling, and maintaining financial models and records
• Strong communication skills with the ability to present information clearly to diverse stakeholders
• Ability to collaborate across functions, support business growth, and contribute to strategic decision-making
• Experience in accounts receivable, customer service, operational analysis, or business communications is advantageous
• Portuguese language skills preferred

What we Offer:

• The established salary range for this position is £26,635 - £33,886
• Work-Life Balance: We value your personal time and well-being.
• Career Opportunities: Grow within a truly international business.
• Ongoing Training and Support: Continuous learning and development opportunities.

Pay Transparency

The salary range shown refers to base salary only. In addition to this, we offer a broader total reward package which may include bonus or incentive pay, relevant allowances, and a range of competitive benefits. We encourage candidates to consider the full package when evaluating an offer.

Salary is determined using a structured and objective framework, taking into account the role’s responsibilities, required skills and experience, market benchmarks, and internal equity. This ensures pay decisions are fair, consistent, and aligned with our commitment to equal pay and legal compliance.

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Responsibilities

• Manage the collection of outstanding customer accounts, proactively resolving overdue balances to optimize cash flow and business performance.
• Build and maintain strong relationships with customers, Sales, and Customer Service teams to support effective collections and business continuity.
• Investigate and resolve payment disputes, pricing issues, and process-related challenges impacting timely payment.
• Develop and implement action plans for delinquent accounts, escalating issues where necessary to improve collection outcomes.
• Process and maintain customer information on third-party and customer payment platforms to facilitate timely payments.
• Support continuous improvement initiatives by identifying process bottlenecks and contributing to automation and efficiency projects.
• Maintain compliance with accounts receivable policies, procedures, and audit requirements, ensuring accurate customer and financial records.
• Monitor accounts receivable balances, respond to audit requests, and help ensure the integrity and accuracy of AR reporting.